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Whatcom Dispute Resolution Center · 17 hours ago

Supervised Visitation Program Manager

Bellingham, WA

Part-time

Onsite

Mid, Senior Level

$25/hr - $27/hr

3+ years exp

Whatcom Dispute Resolution Center is a nonprofit organization dedicated to providing and promoting constructive approaches to conflict. The Supervised Visitation Program Manager is responsible for overseeing the program that facilitates safe visitation for non-residential parents and their children, managing inquiries, conducting intakes, and supervising staff and volunteers.

ConsultingNon ProfitTraining

Responsibilities

Oversee, maintain and develop the program

Develop and refine program policies and procedures, upholding stringent safety protocols at all times

Ensure appropriate program evaluation, data collection, and grant reporting

Coordinate and collaborate with program partners & participate in stakeholder and partner meetings

Ensure adherence to program standards and safety protocols, staying up-to-date on emerging best practices

Supervise the program staff

Perform administrative duties (including but not limited to phone, e-mail, filing, word processing)

Act as first point of contact for all program inquiries

Conduct initial in-person intake for families

Review and uphold court orders

Communicate with parents, guardians, attorneys, and guardians ad litem

Screen for safety issues, program eligibility, and ability to successfully participate

Share relevant information with program staff

Ensure successful implementation of weekly schedule of visits, monitoring activities and client needs

Supervise some visits on a weekly and fill-in basis as necessary

Oversee recruitment, training, and successful management of volunteer visit supervisors

Participate in staff meetings, WDRC and community events, and other meetings as requested

Assist with fundraising opportunities to support program growth

Collaborate with staff to promote the program

Additional duties as requested

Qualification

Case ManagementRisk AssessmentTrauma-Informed ApproachEffective CommunicationLeadership & MentorshipDigital ProficiencyCollaborationComposureLived ExpertiseCommunity EngagementDiverse PerspectivesFlexibility

Required

At least 3–5 years of experience managing social services, community programs, or family-centered support

Demonstrated ability to evaluate safety concerns, manage high-conflict situations, and maintain firm and compassionate boundaries in a professional manner

Proven experience supervising staff or leading teams of volunteers and highly organized in tracking and tending to a large volume of detailed information and responsibilities

A deep understanding of the impact of trauma on children and families, and the ability to apply this lens to program management

Strong written and verbal communication skills, adaptable to a variety of settings such as drafting case summaries or grant reports, presenting publicly, and engaging with families from a variety of socioeconomic and cultural backgrounds

Ability to collaborate effectively with colleagues, diverse stakeholders and community partners and to work independently with a high level of self-motivation and accountability

Ability to adapt to dynamic circumstances, process detailed information, often from people demonstrating emotionally escalated behaviors, and act neutrally and non-judgmentally

Comfortable using digital tools—such as email, shared calendars, data entry systems, and video conferencing platforms

Must have a reliable vehicle for travelling to and from visit location as it may be necessary to provide unplanned, time-sensitive support at the visit location

Preferred

We highly value candidates with personal or community-based experience navigating the legal or social service systems, as this provides a vital perspective to our work

Experience working with restorative justice, mediation, or conflict resolution frameworks

Fluency in a second language or experience working with historically underserved populations is a significant asset

A degree in Social Work, Psychology, or a related field is welcomed, but not required if the applicant demonstrates equivalent mastery through relevant professional or life experience