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HTC Global Services · 18 hours ago

Epic Patient Access Applications Analyst

United States

Full-time

Remote

Senior Level

5+ years exp

HTC Global Services is a company focused on delivering exceptional patient access solutions. They are seeking an Epic Patient Access Applications Analyst to lead the design, build, and optimization of Epic applications, ensuring efficient patient workflows and operational excellence.

Information TechnologyInsuranceSoftware

Responsibilities

Lead configuration, design, and build activities for Grand Central/Prelude, and Cadence within the Epic platform

Design and maintain key system elements, including provider templates, visit types, scheduling rules, patient movement workflows, registration processes, and insurance validation

Ensure seamless integration between scheduling, registration, and clinical workflows across ambulatory and inpatient settings

Support related Epic applications and components such as HIM, EMPI, and Welcome, ensuring data integrity and consistent patient access across systems

Participate in Epic version upgrades, implementing relevant new features and enhancements to improve scheduling and registration efficiency

Maintain thorough build documentation and comply with AMS change control and configuration standards

Provide advanced L2/L3-level application support for multiple clients using Epic Patient Access modules

Troubleshoot build and workflow issues related to scheduling, registration, and patient movement, ensuring resolution within established SLAs

Execute system configuration changes, environment refreshes, and regression testing during upgrades and enhancement cycles

Monitor system performance and proactively identify workflow bottlenecks or data issues affecting patient throughput

Support ongoing optimization efforts aimed at improving efficiency, reducing scheduling errors, and enhancing patient satisfaction

Serve as the Epic Patient Access SME, providing expert-level consultation on workflow design, scheduling optimization, and registration best practices

Offer Epic product insight into capabilities, roadmap features, and limitations to guide client strategy and operational decisions

Contribute SME input to RFP responses, new business pursuits, and solution design sessions within the AMS or consulting framework

Advise clients on enterprise scheduling, patient access governance, and integration with other Epic modules and third-party systems

Support expansion and go-live activities such as new facility onboarding, service line launches, and system migrations

Collaborate closely with other AMS analysts supporting Ambulatory, MyChart, ClinDoc, Orders, and Revenue Cycle applications to deliver cohesive and integrated client support

Work directly with operational leaders in registration, scheduling, HIM, and patient access to align Epic workflows with business goals and compliance requirements

Participate in governance and client review meetings, contributing analysis and performance insights

Mentor junior analysts, support cross-training efforts, and promote knowledge-sharing across the AMS team

Contribute to internal AMS best practice documentation, templates, and delivery frameworks

Qualification

Epic Grand CentralEpic PreludeEpic CadenceEpic HIMEpic EMPIEpic WelcomeWorkflow optimizationAnalytical skillsProblem-solving skillsCommunication skillsCross-functional collaboration