S&S Truck Parts · 1 week ago
Senior Account Manager
Crown Point, IN
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $90K/yr
3+ years expS&S Truck Parts is a leading independent distributor of new aftermarket truck parts for medium- and heavy-duty trucks and trailers. The Senior Account Manager serves as the primary commercial owner for a defined portfolio of customer accounts, focusing on account performance, customer retention, and revenue growth through effective relationship management and operational discipline.
AutomotiveSupply Chain ManagementWarehousingWholesale
Responsibilities
Serve as the primary commercial owner for assigned customer accounts, accountable for overall account performance and revenue outcomes
Drive retention, scope expansion, category penetration, and profitable growth within existing statements of work
Identify upsell and cross-sell opportunities aligned to customer needs and company offerings
Maintain a strong understanding of customer economics, purchasing behavior, and growth drivers
Lead customer onboarding and activation in partnership with internal teams, ensuring a timely, disciplined, and consistent experience
Set clear expectations with customers regarding timelines, responsibilities, and success milestones
Ensure customers are fully activated and positioned for long-term adoption and success
Proactively monitor account health, usage trends, satisfaction indicators, and early warning signs of churn or decline
Develop and execute mitigation plans for at-risk accounts
Escalate issues appropriately and partner cross-functionally to resolve risks and protect revenue
Own quote development, pricing discussions, approvals, and follow-through from initial request through execution
Ensure accuracy, completeness, and alignment with approved pricing, margin expectations, and contractual terms
Coordinate renewals, amendments, and SOW expansions in a timely and disciplined manner
Partner closely with Technical Account Managers, Customer Success, Operations, and Finance to deliver a cohesive customer experience
Act as the voice of the customer internally while balancing commercial priorities and operational realities
Ensure smooth handoffs and alignment across the customer lifecycle
Maintain accurate, timely, and complete CRM records including account notes, pipeline activity, quotes, renewals, and forecasts
Ensure data integrity to support forecasting, reporting, and leadership decision-making
Adhere to defined sales and account management processes without exception
Qualification
Required
Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience
3-5+ years of experience in inside sales, account management, customer success, or a quota-carrying commercial role
Proven ability to manage and grow complex customer accounts
Strong commercial judgment and negotiation skills
Experience working cross-functionally in a fast-paced, execution-driven environment
Proficiency with CRM platforms and quoting tools
Experience in B2B, services, SaaS, or solution-based selling environments
Exposure to SOW-based or contract-driven revenue models
Prior experience managing enterprise or strategic accounts
Company
S&S Truck Parts
S&S Truck Parts is a wholesale distributor of a wide selection of aftermarket truck parts, accessories and warehousing services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-03-08Acquired
Leadership Team
Bradley T. Hendren, CPA, CIA, MBA
Chief Financial Officer
Kris Tewkesbury
Chief Supply Chain Officer
Recent News
2025-04-22
Company data provided by crunchbase