Apply on Employer Site

CGI · 8 hours ago

Passport Support Manager

Los Angeles, CA

Full-time

Onsite

Senior Level, Lead/Staff

$71K/yr - $172K/yr

8+ years exp

CGI is a leading IT and business consulting services firm, and they are seeking a Passport Support Manager to oversee contract performance at their Los Angeles location. The role involves managing operations, ensuring compliance with performance standards, and liaising with government staff, while also overseeing personnel management and continuous improvement activities.

AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards

Responsible for Daily Reporting and with input from the Government Management staff, the Passport Support Manager assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads

Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards

Hire and manage a technically proficient and professionally capable staff throughout the life of the contract

Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services

Conduct continuous improvement activities to realize improved service delivery capabilities and performance

Promote innovation, efficiency, and effectiveness

Resolve problems with minimal disruption to the activities being performed under the contract

Respond rapidly to surge requests and provide the appropriate levels of qualified staff

Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies

May be requested to provide formal and informal briefings to visitors or at off-site conferences

Support USG in ongoing studies and evaluations

Ensure satisfactory conformance with contract provisions and performance metrics

When assigned to a smaller Agency, the Passport Support Manager will be required to perform cashier closeout duties. Closeout duties such as: verify that the fee matches the type of application submitted, deposit the moneys into a bank designated by DOS, enter deposits into banking system (i.e. OTC

Manager must foster an open environment that aligns with CGI Fed