Optum ยท 9 hours ago
Tech Support Specialist
Walnut Creek, CA
Full-time
Onsite
Entry Level
$20/hr - $35.72/hr
1+ years expOptum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Tech Support Specialist is responsible for taking ownership of tickets from the remote help desk and providing support to end-users of all skill levels, ensuring timely solutions and thorough documentation of issues and resolutions.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk
Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation
Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management
Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area
Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients
Document all support requests (regardless of source), actions taken, and the resolution
Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules
Ensure we are delivering on all Service Level Agreements with our clients
Other duties as assigned
Qualification
Required
High School Diploma/GED (or higher)
1+ years of IT support experience
1+ years of experience in maintaining and configuring PCs and Laptops; including but not limited to Windows 7/10 and newer, networking, Office/Open Office apps, Internet and anti-virus
1+ years of experience in customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals
Access to reliable transportation & valid US driver's license
Preferred
Knowledge maintaining Office 365 user accounts, required
Basic understanding of networking, desirable
Solid written and oral communication skills, required
Solid interpersonal and team skills, required
Solid documentation and reporting skills, required
Ability to multi-task, required
Strong organizational and analytical skills, required
Proven ability to be self-motivated and self-sufficient, required
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase