Apply on Employer Site

Playbook · 1 day ago

Director, Asset Strategy

United States

Full-time

Remote

Director/Executive

$120K/yr - $120K/yr

6+ years exp

Playbook is a company that guides owners and operators of Class A commercial real estate in designing and evolving amenity strategies. The Director of Asset Strategy is responsible for leading Advisory engagements, managing project timelines and client communications, and ensuring deliverables exceed client expectations.

FitnessWellness

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Lead the end-to-end management of Advisory projects, ensuring deliverables are completed with excellence and alignment to client objectives

Build and manage project plans, timelines, and accountability structures across Playbook teams (design, placemaking, operations, marketing, technology)

Facilitate cross-departmental collaboration, ensuring inputs from multiple leaders are streamlined into cohesive, client-ready outcomes

Track risks, issues, and dependencies—proactively problem-solving to maintain project momentum

Serve as the day-to-day client lead during Advisory projects, building trust with ownership, asset managers, and property teams

Translate complex client needs into actionable project goals and communicate progress with clarity and confidence

Navigate client dynamics with professionalism, fostering long-term trust and positioning Playbook as a strategic partner

Act as a thought leader for clients on placemaking, hospitality trends, and tenant engagement best practices

Identify opportunities to extend Advisory engagements into management and operations partnerships

Collaborate with business development and operations leaders to structure proposals and secure long-term contracts

Contribute to upsell strategies, renewal planning, and client business reviews

Track client health across a portfolio of accounts; proactively flag risk and align internal teams on retention plans

Lead quarterly business reviews (QBRs) and strategic planning sessions with VIP clients and executive decision-makers

Partner closely with VP of Design & Development and VP of Placemaking to align strategies and ensure delivery excellence

Act as the connective tissue across departments, ensuring Playbook teams are aligned on client expectations and accountable for their deliverables

Support knowledge-sharing and best practices across the Asset Strategy department

Qualification

Client success managementCommercial real estateStrategic thinkingAnalytical skillsCross-functional collaborationExecutive presenceCommunication skillsPresentation skillsProblem-solving

Required

6+ years of experience in client success, account strategy, or consulting—preferably within commercial real estate, workplace experience, or hospitality services across multiple locations or properties

Strong understanding of customer lifecycle management, retention models, and client health monitoring frameworks

Executive presence with excellent communication and presentation skills; experience leading client business reviews with C-suite audiences

Strategic thinker with a strong analytical foundation; ability to interpret data, drive actionable insights, and guide the client based on project goals

Experience influencing product and operational teams through the voice of the customer

Proven ability to lead executive-level client relationships and deliver measurable outcomes across multiple sites or asset types

Deep knowledge of amenity strategy, tenant engagement, and operational excellence in CRE environments

Proven ability to manage high-visibility, client-facing projects with rigor: building project plans, facilitating cross-functional workstreams, and ensuring on-time, high-quality delivery aligned to strategic client objectives

Confident facilitator and communicator with experience leading strategic conversations and business reviews with C-suite stakeholders

Benefits

FREE employee-only medical coverage under one of our plans.

FREE short-term disability and FREE life insurance coverage.

Plus, a 4% employer match with our 401(k).

Company

Playbook

We transform office buildings into thriving hubs of connection, longevity, and productivity.

Founded in 2014

Chicago, Illinois, USA

51-200 employees

http://lulafit.com

H1B Sponsorship

Playbook has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (2)

2021 (1)