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Edgewater Federal Solutions, Inc. · 19 hours ago

Windows Systems Administrator

Albuquerque, NM

Full-time

Onsite

Entry, Mid Level

2+ years exp

Edgewater Federal Solutions, Inc. is a government contracting firm located in Frederick, MD, seeking a Windows Systems Administrator to support a major national laboratory. The role involves providing troubleshooting support, collaborating with application and system supporters, and performing computer builds, upgrades, and maintenance.

Information ServicesInformation TechnologyProfessional Services

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide users with interactive issue troubleshooting in a complex computing hardware and software environment

Monitor user issue tickets through to resolution by other support teams and document resolutions in a knowledge base

Work with application and system supporters to identify advanced solutions to user issues

Perform computer builds, upgrades, maintenance, and diskless/disk full/VDI support

Qualification

Windows System AdministrationComputer Desktop BuildsCyber Security PoliciesService NOW Ticketing SystemVMwareVirtual MachinesProcess DocumentationCustomer ServiceMicrosoft Office SuiteResearchEvaluationClassified Computing SupportCAD Software MaintenanceOrganizational Skills

Required

BS/BA Computer Science related degree or in lieu of degree 6 years of related experience

Must be US Citizen

DOE Q Clearance to Start or DoD Top Secret with Reciprocity

Windows System Administration in a corporate environment, minimum of 2 year

Experience with computer desktop builds/rebuilds for networked and standalone environments

Ability to research, assemble, and evaluate information or data regarding industry practices or applicable regulatory changes and recommend sound, practical solutions to complex issues

Ability to create and maintain process and procedure documentation, to include but not limited to user instructions, job aides, checklists, etc

Experience in adherence to policies, such as Cyber Security, Information Protection, Safety and Security policies for the work performed

Proficient with Microsoft Office Suite

100% Onsite support, with potential On Call support

Preferred

Familiarity of supporting classified computing

Organized individual with self-drive to complete tasks

Customer service focused individual

Experience with Service NOW or equivalent Ticketing System

Familiar with the maintenance and operation of CAD Software, such as AutoCAD, SolidWorks, Siemens Xpedition, and CREO

Familiar with the maintenance and operation of VMware and Virtual Machine environments

Company

Edgewater Federal Solutions, Inc.

Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees.

Founded in 2002

Ijamsville, Maryland, USA

501-1000 employees