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Ovation Law Firm · 2 days ago

Legal Operations Trainer (LATAM)

United States

Full-time

Remote

Mid Level

$9/hr - $10/hr

3+ years exp

Ovation Law Firm is a fast-growing consumer-focused law firm dedicated to delivering outstanding legal services. They are seeking a motivated and detail-driven Legal Operations Trainer to support the Pre-Litigation Case Management team by ensuring that team members are well-trained and operationally ready at every stage of the client lifecycle.

Law Practice

No H1B

Responsibilities

Own onboarding and training for all Pre-Litigation department roles

Design, develop, and deliver structured onboarding and continuous training programs

Train team members on case workflows and legal timelines, documentation standards, and client communication best practices

Identify knowledge gaps, quality issues, and performance trends; implement targeted training and coaching solutions

Partner with leadership, attorneys, and operations teams to ensure training aligns with legal, compliance, and business requirements

Track and report on training completion, readiness, and effectiveness

Ensure team proficiency in the firm’s CRM and case management systems

You will create, update, and maintain training materials, standard operating procedures (SOPs), process documentation, and reference guides

Conduct coaching sessions, role-playing exercises, and quality reviews to improve consistency and performance

Support continuous improvement initiatives and promote best practices across the Case Management department

Qualification

Training program designLegal case managementMicrosoft Office proficiencyCoaching experienceAttention to detailLMS content managementCommunication skills

Required

Strong English communication skills (C1 level), both verbal and written

Minimum 3 years of professional training, coaching, or teaching experience, preferably in a corporate or operational environment

Experience designing structured training programs and onboarding workflows

Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Strong attention to detail with the ability to manage multiple priorities

Hands-on experience creating and managing training content within an LMS

Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace

Must have a laptop or desktop computer with the following minimum specifications: 8GB RAM, Core i5 processor or higher. Additionally, an internet speed of at least 10 Mbps is required

Availability to work during U.S. business hours (PST)

Willingness to use time-tracking software

This position is only open to candidates located in LATAM

Resumes must be submitted in English

Applications that do not meet these criteria will not be considered