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Sony Interactive Entertainment · 20 hours ago

IT Support Administrator

United States, San Mateo, CA

Full-time

Onsite

Entry, Mid Level

$68K/yr - $102K/yr

2+ years exp

Sony Interactive Entertainment is a global leader in entertainment, recognized for producing the PlayStation family of products and services. The IT Support Administrator role involves managing Joiner, Mover, and Leaver operations, ensuring accurate and secure onboarding, transfers, and terminations of employee accounts and access.

Consumer GoodsMusicVideo Games

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Implement end-to-end Joiner, Mover, and Leaver processes for employees and contractors

Provision, modify, and deprovision user accounts and access across Okta, Active Directory, Azure AD, and enterprise applications

Support employee onboarding by ensuring accounts, email, MFA, and required access are provisioned prior to start date

Manage access updates related to role changes, department transfers, and location moves

Perform timely and complete offboarding activities to remove access in accordance with security and compliance requirements

Validate and process JML requests submitted through ServiceNow

Support identity and access management platforms including Okta, Active Directory, and Azure AD

Administer and troubleshoot Exchange Online and Microsoft 365 user configurations

Support MFA enrollment, authentication issues, and access-related troubleshooting

Resolve user access, permission, and account-related incidents and requests

Provide hands-on hardware and endpoint support for Windows and macOS devices

Support device provisioning, setup, troubleshooting, and decommissioning in coordination with JML activities

Work closely with IT Asset Management to align hardware delivery, recovery, and inventory updates

Support basic peripheral and connectivity issues related to user onboarding and day-to-day operations

Manage JML-related incidents and requests using ServiceNow in alignment with SLAs

Maintain accurate documentation and ticket updates throughout the request lifecycle

Follow established processes while identifying gaps, recurring issues, or inefficiencies

Participate in after-hours and onsite support rotations as required

Serve as an authority for JML processes, tools, and workflows

Contribute to JML improvement initiatives, automation efforts, and process optimization projects

Partner with IT Security, HR, People Operations, and IAM teams on lifecycle-related enhancements

Assist in documenting procedures, workflows, and knowledge base articles

Qualification

ServiceNowOktaActive DirectoryAzure ADExchange OnlineMulti-Factor AuthenticationWindows supportMacOS supportITIL FoundationAttention to detail

Required

2–4 years of experience in IT support or service desk roles with exposure to JML operations

Hands-on experience with: ServiceNow (incident and request management)

Hands-on experience with: Okta (user lifecycle and access management)

Hands-on experience with: Active Directory and Azure AD

Hands-on experience with: Exchange Online / Microsoft 365

Hands-on experience with: Multi-Factor Authentication (MFA) support

Experience supporting Windows and macOS hardware and operating systems

Solid understanding of employee onboarding, transfers, and termination processes

Ability to work onsite and participate in after-hours or on-call support

Attention to detail and ability to complete repeatable operational tasks accurately

Preferred

Experience supporting identity lifecycle automation or process improvement initiatives

Familiarity with device management tools (Intune, Jamf, or similar)

Basic scripting or automation exposure (PowerShell or similar)

Understanding of access control principles and least-privilege concepts

ITIL Foundation certification (preferred, not required)

Benefits

Medical

Dental

Vision

Matching 401(k)

Paid time off

Wellness program

Coveted employee discounts for Sony products

Bonus package

Company

Sony Interactive Entertainment

Sony Interactive Entertainment is responsible for the PlayStation brand and family of products and services.

Founded in 1993

San Mateo, California, USA

10001+ employees

https://www.sie.com

H1B Sponsorship

Sony Interactive Entertainment has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (290)

2024 (258)

2023 (208)

2022 (279)

2021 (210)

2020 (213)