Venture Tech Solutions, Inc. ยท 2 days ago
Collections Representative
Ft Lauderdale, FL
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expVenture Tech Solutions, Inc. is seeking a Collections Representative to manage overdue accounts and negotiate payment plans. The role involves making outbound calls, understanding borrowers' financial situations, and establishing payment solutions while multitasking in a fast-paced environment.
IT InfrastructureMarketing
Responsibilities
Collecting payment(s) on overdue accounts in compliance with State guidelines
Negotiating and setting up payment plans with individuals who have outstanding balances
Making outbound telephone calls to understand each borrower's financial situation and work with them to establish a payment solution
Maintaining strong attention to detail and handling rejection effectively
Managing telephone calls professionally and efficiently with good communication skills
Maintaining call quality and productivity standards
Attending to customer questions, complaints and concerns immediately, and facilitating satisfactory resolution
Interacting professionally with other employees and working effectively as a team contributor on all assignments
Performing other job-related duties within the job scope as requested by management
Qualification
Required
six months to one year customer service/collections experience
Call center experience a plus
Negotiating the best possible payment arrangement if the consumer cannot pay their balance in full
acknowledge and appropriately greet and assist every customer in a timely manner
demonstrates competency in using computer systems
Keyboarding proficiency and use of automated systems
manage telephone calls professionally, efficiently and with good communication skills
maintains call quality and productivity standards
strong problem solving skills
Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution
Ability to thrive in a lively working environment and multi-task
Interact professionally with other employees
Work effectively as a team contributor on all assignments
ability to add, subtract, multiply and divide in all units of measure
Ability to calculate figures and amounts such as discount and percentages
ability to define customers' issues, collect data, establish facts, and draw valid conclusions
flexibility to work weekends and other varied shifts as assigned or mandatory overtime to meet departmental deadlines if needed
perform other job-related duties within the job scope as requested by management
Preferred
Bi-lingual (English/Spanish) a plus
Company
Venture Tech Solutions, Inc.
Founded in 2007, VentureTech Solutions has always had a simple mission: to solve business problems with innovative web technology solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase