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M&T Bank · 11 hours ago

Contact Center Service Representative (9:30am to 6:00pm)

Bridgeport, CT

Full-time

Hybrid

New Grad, Entry Level

$22/hr - $25/hr

0+ years exp

M&T Bank is one of the nation's strongest banks, focusing on exceptional service for customers and employees alike. The Contact Center Service Representative will deliver exceptional service during customer interactions, responding to inquiries and providing solutions across various business lines.

Financial Services

H1B Sponsor Likely

Responsibilities

Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services

Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank

Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution

Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management

Qualification

Customer service principlesCommunication skillsSales experienceProblem-solving skillsPC familiarityContact Center systemsOrganizational skillsTime managementFast-paced environment experience

Required

High school diploma or equivalent (GED)

At least 6 months of proven experience in sales, service, or a related field

Strong communication and telephone skills

Good organizational and time management abilities

Basic familiarity with personal computers

Proven problem-solving skills

Understanding of customer service principles and their role in relationship-building

Preferred

Minimum of 1 year's customer service, sales or related experience

Familiarity with Contact Center systems

Experience functioning in a fast-paced environment

Benefits

Paid training Monday - Friday 9:30am to 6:00pm for several weeks

Overtime and Shift Differential

Paid Time Off

Health Care Benefits

Retirement Savings Plan

Tuition Reimbursement

Professional Development

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)