AVI-SPL · 4 hours ago
Remote Conference Producer (Travel as Needed)
United States
Full-time
Remote
New Grad, Entry Level
$26/hr - $28.85/hrAVI-SPL is a company that provides remote virtual meeting and webcast event support. The Conference Producer will act as the primary point of contact for customers, ensuring successful event scheduling and technical support during meetings.
AudioAudio/Visual EquipmentDigital MediaProfessional ServicesSoftware
Responsibilities
Responsible for acting as the primary point of contact for customers and/or Ops Teams
Proactively monitor specific mailboxes and respond to / take action on all enquires that arrive in a timely, professional and competent fashion
Work with customers to ensure their booking request is delivered in accordance with SLAs and in relation to the experience with the team as well as the delivery of the event
For the conference production element, connect and monitor video conferences on varies platforms to
Create virtual platform links/invites
Modify all relevant meeting capabilities based on requirements
Provide client discovery meetings to understand meeting/event scope
Provide Meet & Greet services (live audio and video checks)
Provide end-to-end technical meeting support including but not limited to content sharing, attendee management, presenter management polling, Q&A, breakout sessions and general platform expertise
Troubleshoot any technical issues during a meeting or event
If a problem is identified with a specific site during the Meet & Greet process or during the conference, provide alternative options for connection
Monitor conferences live in person or via computer desktop
Record conference details accurately in shared databases including but not limited to Service NOW, SharePoint
Liaise with Helpdesk teams on tickets and troubleshooting when required
Answer phones, respond to emails, chat and alarms in support of on-going events
Deal with all inbound service requests and enquires in a real time, professional and competent manner
Book all events accurately, professionally, while delivering a great customer experience
Perform escalated troubleshooting and training to customers and internal teams as needed
Provide dedicated support for meetings/events
Data entry into department database
Consult with the immediate Supervisor on any failures resulting from an event
Attend department meetings and trainings as needed
Expert in virtual conference platforms and webcasting platforms
All other related duties as needed
Qualification
Required
Ability to think and work independently
Ability to effectively interact with employees, customers, and colleagues
Demonstrate the ability to successfully handle multiple tasks/projects
Attention to detail
Strong written and oral communication skills
Excellent problem solving skills
Customer service skills
Troubleshooting skills
Good working knowledge of remote VC services and platforms
Company
AVI-SPL
AVI-SPL is an IT company that provides AV/UC integrator and digital solutions.
Founded in 1979
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-06-25Acquired
2016-01-01Private Equity
Leadership Team
John Zettel
Chief Executive Officer
Chad Gillenwater
Founder & Executive Vice-Chairman
Recent News
2025-10-21
2025-08-17
2025-08-16
Company data provided by crunchbase