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AWARE Inc. · 3 hours ago

Information Technology Support Specialist - Information Technology (Billings, MT)

Billings,MT,US

Full-time

Onsite

New Grad, Entry Level

$18/hr - $22/hr

AWARE Inc. is dedicated to providing high-quality care to individuals in the community, and they are seeking an Information Technology Support Specialist to join their team. The role involves assisting staff with desktop computer support, managing the IT Help Desk, and ensuring seamless interconnectivity of desktop systems while providing training and support to staff.

Non ProfitSocialSocial Assistance

H1B Sponsor Likely

Responsibilities

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines

Works with vendor support contacts to resolve technical problems with desktop computing equipment and software

Assists in the management of AWARE’s IT Help Desk to determine and resolve problems received from staff

Interact with numerous computer platforms

Ensure desktop computers interconnect seamlessly with diverse systems including, associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems

Trains and orients staff on use of hardware and software

Configure, monitor, and maintain security camera systems and Access control systems

Recommends and / or performs upgrades on systems to ensure longevity

Works with procurement staff to purchase hardware and software; as well as maintaining an active and accurate inventory system

Orders computer supplies

Assesses functional needs to determine specifications for purchases

Assist with fieldwork as requested

Assists in the development and review of written policies and procedures governing all aspects of the Information Technology Department

Update and maintain company contacts

Set up and load computer equipment with required items and prepare computer equipment for operation

Troubleshoot minor equipment malfunctions and correct them as directed by computer operation manuals, or supervisor

Performs tasks necessary to prepare computers for delivery to requesting staff

Able to react to change proactively, handle other essential tasks as assigned, and office work as assigned

Maintains log of all work by utilizing IT helpdesk system; able to pull, terminate, and test low voltage wiring

Performs necessary tasks within Microsoft 365 environment

Other tasks as assigned

Qualification

Microsoft 365Information TechnologyComputer ScienceElectronic Equipment KnowledgeMicrosoft Office SkillsCommunication Skills

Required

Requires a Bachelor's Degree in Computer Science or a related field, or equivalent experience

Well documented work-related history noting skills, knowledge or experience in information technology

A Valid Montana Driver's License and clean motor vehicle record required

Knowledge, skills, and a well-documented work history in information technology and computer science

Knowledge of electronic equipment, hardware, software, applications

Excellent verbal and written communication skills

Experience within Microsoft 365 environment

Excellent Microsoft Office Skills

Benefits

Annual raises

Tuition Reimbursement

Health Insurance

Dental/Vision Insurance

401(k) with company match

Life Insurance

Wellness programs

Generous paid time off

Company

AWARE Inc.

AWARE MISSION: We help people live independent lives.

Founded in 1974

Anaconda, Montana, USA

501-1000 employees

https://www.aware-inc.org

H1B Sponsorship

AWARE Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2023 (2)

2022 (2)

2021 (7)

2020 (4)