Trident Consulting · 3 months ago
Business Analyst
RTP, NC
Full-time
Onsite
Mid Level
$36/hr - $40/hrTrident Consulting is an award-winning IT/engineering staffing company specializing in placing high-quality technology and engineering professionals. They are hiring a Financial Accounts Analyst to lead collections, manage suspended accounts, and resolve customer escalations.
AnalyticsArtificial Intelligence (AI)Big DataEnterprise Resource Planning (ERP)Information TechnologyMachine Learning
Responsibilities
Team Lead Collections - Escalation point for USCAN accounts
Own suspending and terminating for CCE
Keep track of all manually suspended accounts
Provide weekly updates on the suspended accounts and liaise with the collector/customer to understand if they should resume or get terminated
Solving customer escalations within USCAN
Review, assist, and train collectors on how to resolve disputes
Liaise between Cisco and a vendor for any USCAN account sent to3rdparty
Review reports and provide account status updates
Assist with resuming suspended customers by identifying cause of suspension and resolve the issue prior to resuming services
Qualification
Required
Team Lead Collections - Escalation point for USCAN accounts
Own suspending and terminating for CCE
Keep track of all manually suspended accounts
Provide weekly updates on the suspended accounts and liaise with the collector/customer to understand if they should resume or get terminated
Solving customer escalations within USCAN
Review, assist, and train collectors on how to resolve disputes
Liaise between Cisco and a vendor for any USCAN account sent to 3rd party
Review reports and provide account status updates
Assist with resuming suspended customers by identifying cause of suspension and resolve the issue prior to resuming services
Company
Trident Consulting
Trident Consulting expertise in big data, AI & analytics, cloud, infrastructure, ERP, Java frameworks and technologies, Engineering and R&D.
Founded in 2005
51-200 employees
H1B Sponsorship
Trident Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2022 (2)
2021 (7)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Shabana Siraj
CEO and Founder
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