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Mavensoft Technologies · 10 hours ago

Service Manager Engineer

Columbia, South Carolina Metropolitan Area

Contract

Onsite

Senior Level

5+ years exp

Mavensoft Technologies is seeking a Service Manager Engineer responsible for managing and maintaining Service Manager requests. The role focuses on maintaining the System Center infrastructure, developing workflows, and working with the Cireson web portal.

ConsultingInformation TechnologySoftwareStaffing Agency

Senior Management

No H1B

Responsibilities

The Service Manager Engineer will report to the Agency Bureau Chief of Information Technology Services. They will work with Agency business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests

Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows

Work with Cireson. Maintain and update software and work with vendors to fulfill service requests. Updating JavaScript for service requests

Maintain, update, patch System Center, Orchestrator, and Cireson

Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests

Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge

Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment

Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership

Act as a liaison between the technical team and management from various stakeholder areas including executive level management

Some after-hours project and platform support will be expected

Qualification

System Center Service ManagerMS AzureMS ServersITILCiresonSystem Center OrchestratorJavaScriptHTMLPowerBISQLXMLPowerShellHealthcare experience

Required

Bachelor's degree and/or 5 years of related work experience

3+ years of working in a development role supporting MS System Center, demonstrating a deep understanding of services & features, site design & best practices

3+ years of administrative experience in MS Azure

5+ years of administrative experience in MS Servers

3+ years' experience in an IT methodology framework (i.e. ITIL, MITA)