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Vehlo · 2 days ago

Performance Consultant

Knoxville, TN

Full-time

Hybrid

Senior Level

5+ years exp

Vehlo is a provider of repair shop technology focused on simplifying the customer journey in the auto repair industry. The Performance Consultant will evaluate systems, conduct performance reviews, and provide guidance to resolve bottlenecks in dealership processes while offering consultations and training on best practices.

Computer Software

Responsibilities

Evaluates systems and conducts store level performance reviews as requested by dealership staff and/or internal requests

Pinpoint bottlenecks in the processes of these stores and provide guidance to best resolve said bottlenecks

Provides direct process evaluation and best practice review

Create and send monthly Automotive Group Reports after analysis to designated recipients

Offer virtual and on-site consultations on fixed operations and variable operations coaching successful best practices

Host webinars, workshops, 20 group presentations, and other media forums for customers to train on best practices and software feature usage

Qualification

Auto Dealership ManagementSOPProcess analysisSix Sigma certificationLean Manufacturing certificationCRM tools proficiencyVerbal communicationWritten communicationProblem solving

Required

5+ years of experience working across multiple internal roles within a dealership, especially Used Car Department operations. This should include the Service Department staff, detail, 3rd party/Cosmetic Vendors and Body Shops

Be able to confidently communicate between departments as there may be times that warrant 'mediation'

Experience in SOP, process analysis, and problem solving

Excellent verbal and written communication skills

Proficiency in CRM tools

Auto Dealership Management Experience

Direct experience in automotive reconditioning

Six Sigma and Lean Manufacturing certification