Emory University · 6 hours ago
Information Desk Associate, Sr
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
3+ years expEmory University is a leading research university that fosters excellence and attracts world-class talent. The Senior Information Desk Associate provides basic reference assistance at the library information desk, responds to inquiries, and assists users with library resources and circulation tasks.
E-LearningEducationHealth Care
Responsibilities
Reporting to the Information Desk Library Manager, the Senior Information Desk Associate, provides basic reference assistance at the library information desk or service point
The Information Senior Desk Associate, uses specialized knowledge to respond to requests about the library’s print and electronic resources, directing users to appropriate subject databases and providing basic instruction in their use
Assists in identifying or verifying citations and assists users with bibliographic management software
Performs circulation of transactions and assists with check-in of users. The Senior Library Desk Associate, will monitor and respond to evening/weekend WHSC Library electronic reference service (AskUs). Assists with computer workstations, equipment, troubleshoots, and reports on hardware or software problems
Monitors the physical environment and may manage building emergencies
Compiles statistics for all transactions
Interprets library polices and exercises judgment in resolving user problems
This position serves as a team lead when Information Desk Library Manager is not on site
Performs related responsibilities as required
Deliver professional assistance at the Information Desk and through multiple channels; respond to inquiries using biomedical resources and databases; guide customers in locating materials and provide brief tutorials on tools like PubMed, Web of Science, and EndNote
Monitors AskUs during scheduled evening or week-end hours, responding to designated types of questions
Oversee secure opening/closing procedures, monitor security systems, and manage visitor registration; assist with circulation tasks including check-outs, renewals, holds, and interlibrary loan coordination; maintain desk supplies and communicate with other departments to ensure smooth operations
Assists in the evacuation of library users during building emergencies. Uses independent judgment when handling building emergencies that occur in evenings and weekends
Support users with public workstations, printers, scanners, and troubleshoot basic technical issues; stay current with library resources and health sciences developments; use Teams and listservs to share updates and maintain awareness of campus events
Qualification
Required
Bachelor's degree in a related field and three years of related experience, OR equivalent combination of experience, education, and training
Requires one or more of the following: computer skills, special skills or a proficiency in a foreign language
Company
Emory University
Emory University is an institute of higher learning and a private research university.
10001+ employees
H1B Sponsorship
Emory University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (417)
2024 (370)
2023 (308)
2022 (266)
2021 (164)
2020 (162)
Funding
Current Stage
Late StageTotal Funding
$719.87MKey Investors
GettyNational Institutes of HealthHyundai Hope On Wheels
2025-08-20Grant· $0.28M
2024-11-13Grant· $15M
2024-08-28Grant· $0.4M
Leadership Team
Claire E Sterk
President Emerita and Charles Howard Candler Professor of Public Health
Gregory Fenves
Chancellor
Recent News
News-Medical.Net
2025-11-23
Genetic Engineering News
2025-11-06
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