Growing Hope ยท 13 hours ago
Healthcare Administrative Intern
Columbia,SC,US
Internship
Hybrid
Intern
$16/hr - $20/hrGrowing Hope is a mission-driven organization focused on providing services across South Carolina. The Healthcare Administrative Intern will support the CTH Program Manager with operational and administrative tasks to ensure effective care coordination for children, youth, and families.
Health CareNon ProfitProfessional ServicesSocial
Responsibilities
Call and email medical, psychiatric, pharmacy, and therapy providers to request documentation related to medication changes and treatment updates
Request items such as updated medication lists, provider notes, discharge summaries, visit summaries, and written confirmation of medication changes
Confirm documentation requirements and timelines with provider offices and troubleshoot barriers (missing releases, incorrect fax information, unclear records)
Track all outreach attempts and outcomes in a documentation log (date, contact, outcome, next steps)
Follow up respectfully and persistently until records are received
Flag urgent documentation needs and escalate time-sensitive issues to the CTH Program Manager
Upload, label, and organize received documentation using program naming conventions and file standards
Enter medication change details and documentation status into internal systems and trackers
Check documentation for completeness and accuracy (correct client, correct date, readable content)
Identify and report discrepancies, missing pages, or conflicting information for review
Support basic quality checks to reduce errors and strengthen compliance
Provide general administrative support to the CTH Program Manager to keep workflows on track
Assist with scheduling coordination and follow-up communications as needed
Maintain and update templates, forms, call scripts, and tracking tools
Support meeting preparation and follow-up tasks, including notes and action item tracking
Help keep shared drives and digital files organized so information is easy to locate and audit-ready
Assist with light reporting tasks such as counts of open requests, turnaround times, and documentation completion status
Communicate professionally and courteously with provider offices and program partners
Maintain confidentiality and handle sensitive information with discretion
Provide clear updates to the CTH Program Manager about progress, barriers, and next steps
Represent the program with a calm, helpful approach, even when offices are busy or processes are complex
Identify recurring challenges and recommend simple improvements to scripts, trackers, and documentation workflows
Help strengthen consistent record-request processes to reduce delays over time
Perform all other duties as assigned to support the mission and success of the agency
Qualification
Required
Current enrollment in, or recent completion of, a program related to healthcare administration, public health, human services, nursing, or a related field
Interest in healthcare operations, medical records, care coordination, or behavioral health systems
Strong attention to detail and ability to manage multiple follow-ups
Comfort making phone calls and communicating professionally with clinics and provider offices
Strong written communication skills for email outreach and documentation
Basic computer skills and willingness to learn systems (data entry, document upload, spreadsheets)
Ability to handle confidential information with professionalism and discretion
Reliable, responsive, and able to work independently within a part-time schedule
Preferred
Prior experience in a healthcare, behavioral health, or human services setting (medical office, clinic, hospital, pharmacy, care coordination support)
Experience requesting, tracking, or organizing medical records or provider documentation
Familiarity with releases of information and documentation workflows
Experience with EHRs, case management systems, or data tracking tools
Strong organizational skills and comfort building simple systems (trackers, checklists, templates)
Company
Growing Hope
Growing Home Southeast collaborates with and supports community agencies in a united effort to strengthen families and provide children, youth, and families with opportunities to develop skills in their homes and communities.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brennon Graham
President & CEO
Company data provided by crunchbase