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Summit Utilities, Inc. · 7 hours ago

Customer Development Representative

Texarkana, AR

Full-time

Hybrid

Mid Level

3+ years exp

Summit Utilities, Inc. is a growing natural gas utility recognized for its excellence and innovation in providing safe and reliable gas services. The Customer Development Representative will engage with customers, builders, and community leaders to develop growth opportunities and ensure project completion while promoting the advantages of natural gas.

Natural Resources

Growth Opportunities

Responsibilities

Develop a network of relationships with commercial and residential developers, builders, architects, engineers, trade allies, and city officials to build customer loyalty and influence customer energy choice

Initiate and respond to prospective customers and develop opportunities for new growth

Maintain contact with builders and developers regarding potential growth opportunities and survey territory for new construction activity to generate leads

Educate prospective customers on the advantages of choosing natural gas and promote the end-use of natural gas appliances

Gather and organize the necessary information to support the design and installation of infrastructure to serve new customers

Verify natural gas equipment types, sizes, and locations. Mark the location of proposed facilities for construction forces where appropriate

Assist with financial analysis by obtaining and organizing project details that are used to evaluate the cost and feasibility of new growth projects

Assist with the preparation of customer proposals such as contracts and invoices for contribution in aid of construction (CIAC)

Monitor project workflow and serve as liaison between customers/contractors and the Summit Engineering and Construction teams to help ensure growth projects are prioritized in such a way that balances each customer’s project schedule and energy needs

Engage in activities with various trade allies, business associations, and civic groups

Develop relationships with community and civic leaders so that Summit Utilities is regarded as a dependable and trustworthy energy partner in the communities we serve. Deliver Customer Development Slide presentations at monthly Safety meetings

Aid local employees participating in the EGO program with facilitating the submission of new service leads and opportunities for the Customer Development Reps

Maintain and enhance leads and opportunities within the C4C system

Generate G6 notifications within SAP for address creation and new service requests

Collaborate closely with sales support to ensure timely resolution of all customer issues

Qualification

Natural gas experienceCustomer Relationship ManagementSAPMicrosoft OfficeCommunication skillsSales skillsInterpersonal skillsOrganizational skillsAttention to detail

Required

Three (3) years of natural gas and/or equivalent utility experience

Dedication to providing exemplary customer service

Self-sufficient with necessary skills to organize and complete multiple tasks in an efficient and effective manner

Possess excellent written and verbal communication skills with a strong attention to detail

Willingness to communicate strategies and plans to develop understanding with peers and employees across district

Exhibit strong interpersonal skills to be able to comfortably initiate first contact with prospective customers and have the resilience to persevere in the pursuit of new growth opportunities

Possess the ability to influence others without direct position power to earn credibility and trust

Ability to produce high quality work under pressure, meet deadlines, and carry out sales goals

Readily readjust priorities to changing customer demands and project schedules

Ability to develop a strong understanding of the components and operation of a natural gas distribution system

Must exhibit the aptitude to become proficient in understanding the operation of natural gas appliances

Demonstrated success in consulting effectively with all levels of management, including executives

Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)

Proficiency in reading and interpreting maps, site plans, subdivision plats, surveys, rights-of-way, easements, and property records

Experience with a Customer Relationship Management (CRM) System and SAP