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Benchmark · 14 hours ago

Director, Programs

Rochester, MN

Full-time

Onsite

Director/Executive

$144K/yr - $158K/yr

8+ years exp

Benchmark is driven by its purpose to innovate for a healthier, safer, and better-connected world. The Director of Programs will lead customer team activities, ensuring high customer satisfaction and profitable business relationships while managing multiple team tasks and overseeing account management.

ElectronicsManufacturing

Responsibilities

Direct and lead customer team activities as senior day-to-day customer contact and escalation point, managing customer concerns, following up on corrective actions leading issues to completion

Direct multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory and forecasting

Build customer relationships and business development and collaborate in forecasting and pricing strategies to ensure profitability and attainment of business unit objectives

Provide centralized management authority over all business and technical aspects of a customer account

Manage customer interface and support customer critical issues to completion

Direct new product introduction programs and coordinate or develop applicable proposals and quoting activities

Promote DFx philosophy with customers and within the customer team

Ensure all team responsibilities noted above include any applicable inter-company activities (those that involve other Benchmark sites)

Directly supervise Account Managers, Programs Managers and Project Specialists and is responsible for their performance reviews and development

Indirectly supervise the extended customer team members (i.e. Schedulers, Supply Chain Analysts, Product Engineers and Configuration Analysts)

Assist in the development and renewal of contracts with the customer

Review Business Unit inventory position and assist teams in developing strategies to manage inventory levels

Support and actively participate in senior divisional management activities

Implement programs and proactively recommend improvements that lead to continuous improvement in customer satisfaction as measured by the customer

Interface between key managers of customer team members to ensure effective customer team deployment

Monitor and support critical material issues as they arise within the business

Review all contractual documents for adequacy and completeness

Develop a strong knowledge of the customer’s product, utilization, strategies and requirements to support transitional activity

Monitor and manage excess and slow moving inventories

Assist other team members as needed to ensure customer needs are met

Establish necessary reports and monitoring systems to maintain program visibility and control through Operations and Administration

Meet with senior level customer representatives to ensure information exchange and enhanced responsiveness as required

Facilitate and direct the presentation of program status reviews to ensure management visibility, customer approval and internal coordination

Oversee the monitoring and control of budgets and schedules to meet program requirements and take corrective action, as required, to correct unfavorable variances

Work with the division leadership team to develop the annual department business plan based on corporate objectives

Support sales activities from the Business Development Team

All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction

Qualification

Program managementContinuous improvement toolsLeadershipAnalytical skillsFinancial understandingEffective communicationMentoringInterpersonal skillsNegotiation skillsProblem solvingTeamwork

Required

4 year degree preferred or equivalent combination of education and experience as approved by executive management

8+ years of program management experience

5+ years in a leadership role; Multiple or Large site (600+ employees and associated revenue/customer base)

Communicate effectively, in both written and verbal formats

Ability to effectively mentor employees at all levels

Understanding of and ability to use continuous improvement tools

Ability to drive solutions to complex planning issues with limited supervision

Ability to support a 24/7 global business operation as required

Effective analytical, planning, and organizational skills

Effective interpersonal skills with employees and customers

Effective negotiation and problem solving skills

Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company

Demonstrate leadership and people management skills

Demonstrate teamwork and the ability to operate on diverse project teams with minimal direction

Solid financial understanding, risk analysis ability, relationship building and project management skills

Lead or participate in a continuous improvement activity with complete documentation, including a follow up review with the team in a presentation format

Available for travel up to 25-40% of the time, including day, overnight and international travel as required

See job analysis forms for specific physical stressors of the job