ICONMA · 1 week ago
Global Community Manager III
United States
Full-time
Remote
Mid Level
$56.64/hr - $59.05/hr
4+ years expICONMA is a Confidential company looking for a Global Community Manager III for their Remote/NY location. The role involves managing and engaging with an AI community, crafting engagement strategies, and overseeing community management efforts.
Staffing & Recruiting
Responsibilities
Be the expert in our AI community. Know their interests and behaviors and how to best connect with them and keep them engaged. Be prepared to share these insights with the team at a regular cadence. (In the form of weekly readouts and reports)
Help craft our AI brands’ engagement strategies; Including tone of voice executions, pitching net-new engagement strategies, and finding new avenues to embed our brand in these communities to better support and serve our AI Communities
Oversee and own vendor’s community management efforts, including their work replying to/triaging comments on owned content and engaging on outside content from our AI related brand handles
Partner with SMMs and Production Coordinators to publish content for their respective channels if needed
Analyze community data/relevant trends (e.g. sentiment, conversation trends in natively on platform & via social listening tools and produce actionable recommendations and optimizations for community building and engagement
Partner with Social Media Managers and Creative Strategists on creating community-first social creative and experiences. Includes text-based posts to surprise and delight, to IRL community engagement activations
Help to source UGC/Community Engagement moments for further amplification from the brand channels
Navigate and support crisis response team during peak moments; escalating sensitive community conversations and providing recommendations in those moments
Qualification
Required
Passionate about [Communities] and excitement to be in this role
4+ years of experience handling community management and social strategy for digital-first brands driving culture
Is proactive in pitching ideas, taking ownership of your day to day work, and escalating wins that shine a spotlight on the amazing work this team does
Deep expertise and understanding of social platforms, community behaviors, and customer mindsets. Can share these insights in a concise and digestible manner
Strong copywriter, both for social copy and presentations
Past experience navigating sensitive, peak brand moments like crisis, issues, and news through the lens of social marketing
Excellent account management and organizational skills. Agrees to reasonable deadlines and sticks to them
Understands intricately how all of the prominent social platforms work
Experience building queries in a social listening tool as well as optimizing and reporting
Is familiar with SPRINKLR, JIRA and BRANDWATCH tooling
Content creation experience - IG reels, Tik Tok, Threads
Managing Community groups in platforms like Facebook Groups, Discord, Reddit, etc
Stays up to date with Industry trends related to Community Management Social
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
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