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RSM US LLP · 6 hours ago

Managed IT Services Senior Associate

San Antonio, TX

Full-time

Onsite

Entry Level

$67K/yr - $126K/yr

1+ years exp

RSM US LLP is the leading provider of professional services to the middle market globally, empowering clients and people to realize their full potential. The Managed IT Services Senior Associate will provide technical support for end-users, troubleshoot hardware and software issues, and manage systems administration across multiple clients.

AccountingConsultingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Provide phone and email technical support for end-users to resolve any hardware or software issues

Technicians will be in a phone queue answering calls from clients during peak hours

Support and troubleshoot workstations, servers and network related issues

Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients

Monitor and troubleshoot client backups

Escalate client issues through the proper channels

Manage cases according to defined case impact and priority

Maintain client security standards and confidentiality of information

Clearly document support issues and all resolution steps in RSM’s ticketing system

Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption

Update cases and communicate with clients as required until issue is closed

Qualification

Office 365 AdministrationNetwork AdministrationSoftware TroubleshootingMicrosoft CertificationTCP/IP NetworkingVMWare AdministrationWindows Server AdministrationTechnical Helpdesk ExperienceApple Hardware ExperienceRemote Solutions ExperienceEnterprise Mobile Devices

Required

1-2 years of experience working on a technical helpdesk or IT related role or equivalent network administration role

Preferred

Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment

Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required

Bachelor's degree (BA/BS) from an accredited 4-year school is a plus

Experience with Office 365 Administration and associated workloads including Email and SharePoint

Fundamental understanding of TCP/IP Networking

Experience with firewalls, such as Cisco, SonicWALL and Meraki

Experience with VMWare ESX hosts and vSphere Client for administration

Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration

Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN

Experience with Apple Hardware and MAC OS X

Experience with enterprise mobile devices

Benefits

Discretionary bonus based on firm and individual performance

Company

RSM US LLP

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Founded in 1926

Chicago, Illinois, USA

10001+ employees