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Huntington National Bank · 2 days ago

CSC Credit Card Specialist 1-1

Columbus, OH

Full-time

Hybrid

Entry Level

1+ years exp

Huntington National Bank is seeking a CSC Credit Card Specialist 1 to support customers in a dynamic environment. This role focuses on providing excellent customer service for credit card inquiries, balance transfers, and fostering brand loyalty while achieving sales goals.

Asset ManagementFinanceFinancial Services

No H1B

Responsibilities

Provide inbound service for consumer and business credit card customers and CSA overflow support

Have engaging conversations to develop Huntington brand loyalty - including credit card balance transfers, adding authorized users, rewards redemption, product education and more

Assist customers with credit card account maintenance requests and service inquiries

Work individually and with your team to meet and exceed established goals

Maintain up to date knowledge on all Huntington products, services, technology, and procedures

Resolve customer concerns in a timely and efficient manner to support first contact resolution

Manage reputational risk by complying with all policy and procedure requirements

Must consistently demonstrate Huntington Values and Category of One behaviors

Provide additional customer support to other specialty lines of business when needed

Performs all other duties as assigned

Qualification

Customer service experienceCommunication skillsCredit card product knowledgeNegotiation skillsProblem solving skillsSales experienceTyping proficiencyAdaptability

Required

High School Diploma or GED

1 year of customer service experience

6 months Customer Solution Center experience

Preferred

Possess exceptional written and verbal communication skills, including typing, grammar and spelling proficiency

Strong negotiation and problem solving skills

Ability to be upbeat in a fast-paced and evolving environment

Quick learner with above average retention skills

Adaptable to change

Desired candidates will have a strong referral/sales record and experience

Knowledge of and personal experience using credit card products

Company

Huntington National Bank

Glassdoor3.5

Huntington National Bank offers consumer, small business, and commercial banking, mortgages, wealth, and insurance services. It is a sub-organization of Huntington Distribution Finance.

Founded in 1866

Columbus, Ohio, USA

10001+ employees