Que Technology Group · 1 day ago
MFA Help Desk Systems Administrator 0 - Dept 02 - 005
Fort Meade, Maryland
Full-time
Onsite
Mid Level
3+ years expQue Technology Group, Inc. is seeking a Systems Administrator to join their Multi-Factor Authentication (MFA) Help Desk team. The role involves issuing and maintaining RSA tokens, troubleshooting token requests, and providing metrics on distribution processes.
Cloud ComputingComputerConsultingInformation ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
You will be responsible for issuing RSA tokens and providing metrics on these activities
Perform basic troubleshooting for RSA Token requests
Gather information regarding RSA Token problems for escalation to the next level
Maintain, hand out, and take returns of RSA tokens from users at each distribution site
Interact effectively, courteously, and directly with the technical teams to accurately report technical issues
Read, write, and maintain standard operating procedures and technical documentation
Produce and/or contribute to IT knowledge articles
Provide metrics on the distribution process and can transfer this and other related data to source systems for follow on processing
Qualification
Required
Three (3) years of experience are required
Bachelor's degree in a technical discipline from an accredited college or university is required or 4 years of additional experience may be substituted for a bachelor's degree, for a total of 7 years' experience
TS/SCI clearance with polygraph
Preferred
Expertise with Windows Operating Systems
Understanding of computer security principles
Ability to work in a customer service-oriented environment in a professional manner
Ability to work independently to triage issues and prioritize tasks
Strong organizational and management skills, including the ability to multitask
Ability to work with minimum supervision and meet task deadlines
Experience with scripting using various scripting languages
Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks
Ability to adhere to established processes and procedures and updates SOPs as required
Benefits
Company Medical/Dental/Vision plans – Company paid
Short-term Disability, Long-term disability and Life Insurance – Company paid
Business/ First Class travel upgrade for 7 hour or longer flights & company card will be provided for expenses
Vacation / Personal days granted at 25 days per year
Paid Federal Holidays – 11 days
$5,000 Annual Professional Development Fund plus 40 paid hours if in class
401K with 6% company match; all contributions are immediately vested by Employee
Employee will be paid a bonus of $10,000 per employee hired based on their referral
Up to 3 paid Code Red days due to customer closure
Company
Que Technology Group
A scalable solution provider with technical professionals who have the skills, product knowledge.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bernar Tallitsch
Subject Matter Expert and Partner
Company data provided by crunchbase