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Hilton · 5 hours ago

Front Office Manager in Training - Hilton Omaha

Hilton Omaha1001 Cass Street

Full-time

Onsite

New Grad, Entry Level

$21/hr - $21/hr

Hilton Omaha is a leading hospitality company located in the heart of downtown, known for delivering exceptional guest experiences. The Front Office Manager in Training will learn hotel management and lead a guest-focused team while ensuring outstanding service and financial profitability.

HospitalityLeisureResorts

Responsibilities

Assign work and supervise team member performance in all Front Office procedures, including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability

Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner

Support and assist team members in handling guest inquiries and requests, and in resolving guest complaints

Schedule, assign daily work, lead pre-shift meetings, inform and train team members

Monitor, observe, and assist in evaluating team member performance

Monitor lobby traffic and adjust staffing accordingly

Qualification

Guest serviceTeam leadershipFront Office operationsConflict resolutionDependabilityProductivityQualityAdaptabilityCustomer focus

Required

Full flexibility to work mornings, mid-shift, evenings, overnights, weekends, and holidays

Ability to assign work and supervise team member performance in all Front Office procedures

Ability to respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner

Ability to support and assist team members in handling guest inquiries and requests, and in resolving guest complaints

Ability to schedule, assign daily work, lead pre-shift meetings, inform and train team members

Ability to monitor, observe, and assist in evaluating team member performance

Ability to monitor lobby traffic and adjust staffing accordingly

Demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency and discipline

Demonstration of key attributes: Quality, Productivity, Dependability, Customer Focus, and Adaptability

Benefits

Access to pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental health resources, including the Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parents

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications

401K plan and company match to help save for your retirement

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs