IT Help Desk Technician jobs in United States
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Darkhorse Tech, Inc. · 7 hours ago

IT Help Desk Technician

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$40K/yr - $45K/yr
date1+ years exp

Darkhorse Tech, Inc. is a leader in providing Dental-Specific IT services, including managed services and technical support. As an IT Help Desk Technician, you will assist clients with technical issues via phone, email, and chat, while providing exceptional customer service and building relationships with clients.

HardwareInformation TechnologySoftware

Responsibilities

Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Communicate with vendors to request service, update, and resolve open tickets
Adhere to established methods for responding to and documenting support requests
Perform maintenance tasks on end user devices
Provide ongoing user training and self-fix solutions to clients
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Handle technical requests such as password resets, drive mapping, and user accounts setup
Provide limited Saturday coverage as part of an on-call rotation schedule
Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Qualification

Technical support experienceCustomer service skillsProblem solving skillsCommunication skillsTime management skillsBachelor’s degree in ITReliabilityWork independently

Required

Excellent verbal and written communication skills
Proven time management skills
Proven reliability and the ability to work independently
Excellent customer service skills
Problem solving and troubleshooting skills

Preferred

1-2 years of tech support experience is preferred
1-2 years of customer service experience
Bachelor's degree in Information Technology or Computer Science is preferred

Company

Darkhorse Tech, Inc.

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Darkhorse Tech Cyber Security, Cloud Hosting and Dental IT Support Company 🦷 #1 Dental IT Support Company 🦷 #1 Dental Cyber Security Company 🏆 Voted by dentists nationwide ⭐️ 5.0 Google rating | 500+ reviews
dateFounded in 2012
location
Syracuse, New York, USA
people-size51-200 employees
web-link
https://darkhorsetech.com

Funding

Current Stage
Growth Stage

Leadership Team

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Reuben Kamp
Chief Executive Officer
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Company data provided by crunchbase