ektello ยท 17 hours ago
e-Commerce Customer Experience Program Manager
Englewood Cliffs, NJ
Contract
Onsite
Senior Level
$53/hr - $58/hr
5+ years expektello is seeking an e-Commerce Customer Experience Program Manager to support their client's business in enhancing online customer experiences. The role involves managing the lifecycle of product pages, coordinating with various teams, and ensuring timely and accurate launches to drive eCommerce revenue growth.
AdvertisingConsultingRecruitingStaffing Agency
Responsibilities
Take charge of the end-to-end lifecycle of product pages on the eCommerce platform, from initial intake of request, gathering necessary assets and information, collaborating with teams build and launch site experiences and pages and optimize post launch, and optimizing experiences post-launch
Demonstrate exceptional attention to detail in every aspect of page creation and content & CEJ enhancement, ensuring that content is accurate and reflects brand standards
Maintain clear and effective communication across all levels of the organization, providing regular updates on project status, addressing any issues promptly, and ensuring all stakeholders are aligned throughout the process
Manage tight deadlines and complex workstream, prioritizing tasks effectively to ensure product and landing pages are launched accurately and on schedule to meet market launch dates
Assist Site Manager with requests while monitoring and tracking progress throughout each stage of the schedule
Work closely with Category, LOB and Product teams to coordinate page updates and communicate site changes and hit tight projected timelines
Develop streamlined ways to manage projects and use strong communication skills to drive a clear roadmap
Use Smartsheet, Jira & Confluence daily to keep team and stakeholders organized and informed
Partner with Site Ops teams on prioritization of projects in queue
Partner with Platform and web development teams to identify technical solutions that meet business and CX needs
Manage stakeholder expectations by proactively identifying problems & solutions
Qualification
Required
Bachelor's degree required, degree in Communications, Marketing or similar desired
5+ years of experience in project or program management with proven track record of successfully developing, planning and executing operational processes in a highly matrixed organization
Strong ability to work across a variety of tasks with varying deadlines and priorities. Knows how to manage time and get things done in a very fast-paced atmosphere
Seek to understand the strategic importance of projects in order to be deliver against the customer and business needs. Be strong advocate for the customer journey and experience
Experience in project management, product and campaign launches, ecommerce, site merchandising or similar experiences
A strategic thinker and decision maker
Great organizational skills, attention to detail, and ability to execute flawlessly
Identifying an issue and finding ways to solve it
Excellent written and verbal communication skills
Great organizational skills, attention to detail, and ability to execute flawlessly
Proven experience in problem solving. Not afraid to fail, willing to learn and improve
Passion for creating great customer experiences
Not afraid to work in a fast paced and dynamic environment
Collaborative, open, learns and grows from working with others. Thrives in a team atmosphere
Experience in online retail required. Experience in technology-focused online retail a real plus
Self-directed, hardworking, and hungry to learn
Expertise in Site Usability, A/B Testing, and Optimization
Proficient in Microsoft Office: Excel, PowerPoint, Word
Proficient in Jira & Confluence
Company
ektello
Ektello provides professional recruitment, employment and staffing services for the advertising, digital, marketing and IT sectors.
201-500 employees
H1B Sponsorship
ektello has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (5)
2021 (10)
2020 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase