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Avaya · 7 hours ago

Global Account Manager | Financial Svs | US Virtual

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. They are seeking a Global Account Manager to join their Enterprise Transformation Team, focusing on transforming customer experiences for major financial institutions through innovative solutions.

Cloud ComputingElectronicsInformation ServicesInformation TechnologySmall and Medium BusinessesSoftwareTelecommunicationsWireless

No H1B

Responsibilities

Act as the primary business consultant to customer C-suite executives. Lead high-stakes discussions focused on Total Cost of Ownership (TCO), Return on Investment (ROI), and the commercial justification for complex migrations

Develop successful transition strategies for customers migrating from legacy environments. You will build the roadmap for modernizing their CX while ensuring compliance with strict financial security standards

Help clients navigate the convergence of traditional banking and modern FinTech by positioning Avaya’s open platform and API capabilities as the bridge to the future

Move clients beyond simple chatbots to adopting autonomous AI agents capable of executing complex workflows—such as loan processing, fraud detection, and wealth advisory—securely and at scale

Consult clients on how to overlay modern cloud technologies and digital channels onto their existing, robust voice core. Show them how to innovate immediately without disrupting mission-critical operations

Lead high-level business discovery to define the strategy for large-scale CCaaS solutions, creating seamless journeys across voice and digital channels (chat, email, social, secure messaging)

Partner with engineering to deliver compelling Product Demonstrations and Proof of Concepts (PoCs) that showcase integrations with core banking applications (CRM, WFO, ERP)

Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect). Effectively articulate Avaya’s superior differentiation—specifically our ability to innovate on top of existing investments

Qualification

SaaS sales experienceCCaaS solutionsFinancial Services expertiseCloud migration strategiesExecutive communicationStrategic leadershipMarket intelligencePresentation skills

Required

8+ years of successful SaaS/CCaaS/CX/UCaaS sales experience, with a strong preference for experience selling into the Financial Services, FinTech, or Insurance verticals

Proven history of managing complex legacy-to-cloud migrations and 'Innovation without Disruption' strategies

Exceptional communication, presentation, and whiteboarding skills. You must have the ability to command a room and lead strategic, value-focused discussions with C-level audiences

A demonstrated history of hitting and exceeding sales targets and growing global accounts

Ability to travel as required to achieve sales plans

Undergraduate / Graduate Degree or equivalent experience

Can be worked from any major city with easy airport access