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Direct Federal Credit Union · 6 hours ago

Loan Servicing and Quality Control Administrator

Needham, MA

Full-time

Onsite

New Grad, Entry Level

$25/hr - $30/hr

Direct Federal Credit Union is dedicated to providing great rates and exceptional service to its members. They are seeking a Loan Servicing & Quality Control Administrator to manage loan servicing processes, ensure compliance, and deliver excellent member service.

FinanceFinancial ServicesPersonal Finance

Responsibilities

Manage end-to-end commercial real estate loan servicing, including booking, funding, insurance/tax tracking, UCC tracking, construction advances, payment posting, and file maintenance

Oversee residential mortgage servicing functions such as PMI administration, escrow and tax tracking, and monitoring servicing reports

Review and analyze operational reports to ensure accuracy, compliance, and timely follow-up

Perform secondary reviews and sign-offs on key servicing processes, including loan adjustments, modifications, and quality-control validations

Verify new accounts (deposits, HELOCs, mortgages) for accuracy and compliance

Conduct post-closing mortgage reviews, track missing documents, and resolve discrepancies promptly

Support internal audits, investor audits (Freddie Mac), and exam readiness efforts

Participate in process improvements, system testing, and compliance initiatives

Stay current on regulatory changes and industry best practices to proactively identify risks and recommend enhancements

Qualification

Loan servicing experienceMortgage product knowledgeAttention to detailMicrosoft Office SuiteAccountabilitySelf-startingTeamworkProblem solvingInterpersonal skillsFlexibilityContinuous learning

Required

Experience in loan servicing or a related financial services role

Basic knowledge of mortgage products, documentation, and lending systems

Strong attention to detail and organizational skills

Ability to work independently and manage multiple priorities

Proficiency in Microsoft Office Suite and internal systems

Demonstrated competencies in teamwork, member/customer focus, interpersonal skills, accountability, flexibility, self-starting, and continuous learning