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Goettl Air Conditioning & Plumbing · 11 hours ago

Dispatcher in Home Services Industry

Tucson, AZ 85714, USA

Full-time

Onsite

New Grad, Entry Level

Goettl Air Conditioning & Plumbing is a company committed to innovation and excellence, seeking a Dispatcher to coordinate and deploy technicians for exceptional customer service. The role involves managing technician schedules, ensuring timely responses, and maintaining communication between teams and customers.

Heating Ventilation and Air Conditioning (HVAC)Home Improvement

Responsibilities

Dispatching and deploying technicians promptly to meet customer needs

Ensuring response times align with company standards and maintenance agreements

Attending ongoing training to stay updated on company services and offerings

Partnering with service, sales, and operations teams to schedule and reschedule jobs as needed

Managing material and equipment ordering

Tracking technician locations and updating customers on estimated arrival times

Reviewing, verifying, and confirming service calls 24 hours in advance

Ensuring the call center has booked calls correctly before dispatching technicians

Selling and renewing service agreements

Assisting in compliance management for technician documentation

Building and scheduling projects efficiently

Maintaining clear and accurate communication between technicians, customers, and internal teams

Qualification

Organizational skillsTime managementCommunication skillsCustomer serviceDispatching softwareMultitaskingBasic HVAC knowledgeBasic plumbing knowledgeProblem-solving skills