Goettl Air Conditioning & Plumbing ยท 11 hours ago
Dispatcher in Home Services Industry
Goettl Air Conditioning & Plumbing is a company committed to innovation and excellence, seeking a Dispatcher to coordinate and deploy technicians for exceptional customer service. The role involves managing technician schedules, ensuring timely responses, and maintaining communication between teams and customers.
Heating Ventilation and Air Conditioning (HVAC)Home Improvement
Responsibilities
Dispatching and deploying technicians promptly to meet customer needs
Ensuring response times align with company standards and maintenance agreements
Attending ongoing training to stay updated on company services and offerings
Partnering with service, sales, and operations teams to schedule and reschedule jobs as needed
Managing material and equipment ordering
Tracking technician locations and updating customers on estimated arrival times
Reviewing, verifying, and confirming service calls 24 hours in advance
Ensuring the call center has booked calls correctly before dispatching technicians
Selling and renewing service agreements
Assisting in compliance management for technician documentation
Building and scheduling projects efficiently
Maintaining clear and accurate communication between technicians, customers, and internal teams
Qualification
Required
Strong organizational and time management skills
Effective communication and customer service abilities
Ability to multitask in a fast-paced environment
Problem-solving skills and ability to manage technician schedules effectively
Availability to work 10:30am - 7:00pm shift, Monday to Friday
Preferred
Basic knowledge of HVAC and plumbing services
Experience with dispatching software such as Service Titan
Benefits
Medical, dental, vision, and life insurance.
401K with company match.
Paid time off.
Uniform service and boot allowance.
Company
Goettl Air Conditioning & Plumbing
At Goettl, our mission is to "Goettlize the Nation" by setting the industry standard in HVAC and plumbing services.
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
The Cortec Group
2021-12-10Private Equity
Recent News
Government Technology US
2025-10-25
2024-02-09
Cortecgroup
2023-10-03
Company data provided by crunchbase