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Red River Bank · 16 hours ago

Head Teller

Baton Rouge, LA, US

Full-time

Onsite

Mid Level

3+ years exp

Red River Investments Group is a financial institution seeking a Head Teller to supervise and coordinate the activities of workers engaged in monetary transactions. The role includes managing cash flow, ensuring compliance with banking regulations, and training employees in customer service and banking procedures.

BankingFinancial ServicesLocal

Responsibilities

Assigns duties and work schedules to workers to ensure efficient functioning of department

Trains employees in customer service and banking procedures

Approves checks for payment

Manages cash ordering and shippings requirements

Examines Tellers' reports of daily transactions for accuracy

Consolidates and balances daily transactions

Ensures supply of money for financial institution's needs based on legal requirements and business demand

Monitors and reviews financial institution's security procedures and control access to vault

Counts and records currency and coin in vault

Issues written and oral instructions

Complies with all applicable banking regulations, including Bank Secrecy Act

Follows Red River Bank policies and procedures

Attends or completes all required training

Directly supervises 1 or more employees in the Teller Line

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Responsibilities include training employees; planning, assigning, and directing work; appraising performance

Qualification

Supervisory experienceCash handlingCustomer serviceBanking regulationsBasic computer skills

Required

High school diploma or general education degree (GED); and a minimum of 3 years experience handling money in a supervisory position and/or training; or equivalent combination of education and experience

Basic computer skills are required

Demonstrates attention to detail

Delivers excellent customer service

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions

Manages difficult or emotional customer situations; Responds promptly to customer needs

Maintains confidentiality

Writes clearly and informatively

Delegates work assignments; Sets expectations and monitors delegated activities

Displays willingness to make decisions; Exhibits sound and accurate judgment

Demonstrates accuracy and thoroughness