Charles River Community Health · 20 hours ago
Director of Quality and Population Health
Boston, MA
Full-time
Hybrid
Lead/Staff, Director/Executive
$99K/yr - $139K/yr
5+ years expCharles River Community Health is dedicated to partnering with individuals and families to improve their health through comprehensive primary healthcare. The Director of Quality and Population Health is responsible for driving quality goals, supporting primary care improvement initiatives, and supervising the population health team while collaborating with various stakeholders to enhance patient care and outcomes.
Health CareHospitalMental HealthNon Profit
Responsibilities
Lead Quality Improvement and Clinical Quality initiatives for the health center to improve patient care and outcomes and foster a culture of quality and safety for the organization
Take the lead in communicating, and evolving over time, our organization-wide definition of quality, including reporting on progress and making recommendations to improve performance of foundational measures (e.g. patient satisfaction)
Guide and support specific screening, prevention, and treatment initiatives, including long-standing breast cancer screening and follow-up efforts, our partnership with Dana-Farber Cancer Institute, and our HIV grant
Partner with the Chief Clinical Officer, the Director of Project Management, and other stakeholders across the Health Center to support Practice Transformation work consistent with Bodenheimer and the Safety Net Medical Home Initiative, including ongoing work on empanelment, team-based care, and quality improvement
Collaborate with Providers and Provider Champions in monthly meeting planning and management
Lead improvements in data analytics processes to develop timely, actionable data. This encompasses both data for quality improvement as well as population health activities
Manage the data development life cycle and serve as the primary point person running quality and population health reports utilizing Azara DRVS and Epic EHR systems, and review results with clinical leadership and subject matter experts
Facilitate meetings with ACO and managed care contract stakeholders in collaboration with Senior Leadership, including leading the reporting, oversight, and continuous improvement of key quality measures prioritized by clinical leadership, payors, and regulators (e.g., childhood immunizations, hypertension control)
Monitor and analyze Health Center performance on quality/ACO metrics on an ongoing basis and ensure appropriate communication with providers and clinical leadership. Ensure that any deficiencies are promptly addressed
Evaluate, design, and implement population health programs. Develop effective tools to measure performance, run reports to analyze related data, and make recommendations to clinical and/or senior leadership based on findings and towards improving the quality performance at the health center
Partner with Health Center/Practice Leadership to transform and improve primary care as the Health Center participates in more advanced value-based payment contracts and models
Facilitate risk coding activities for the Health Center, helping to improve code capture
Identify process improvement gaps and work with staff to recommend and facilitate changes
Monitor and identify best practices within the Health Center/Practice and work in conjunction with others to implement and share organization-wide best practices
Work with Health Center/Practice staff to test and refine workflows that support sustainable transformation, and guide practice as they expand interventions to additional patient populations
Review regularly Health Center/Practice performance KPIs in the Population Health platform and other reporting structures, and inform Health Center/Practice leadership on insights, data trends, and leading or lagging performance
Work closely with Leadership and Associate Director of Risk and Compliance to facilitate clinical data collection or entry for regulatory, accreditation and grant-making organizations such as HRSA and PCMH
Train, support, supervise, and evaluate the Population Health team to ensure effective performance and achievement of program goals
Perform other duties as assigned by Chief Operating Officer or designee
Qualification
Required
Master's Degree in Nursing, Business Administration, Healthcare Administration, Public Health or a related field
5+ years' experience in Quality Improvement and Population Health including Patient Centered Medical Home (PCMH), Practice Transformation, Quality Data Analysis, Process Improvement, and Value-based Payment
Experience running data reports required
5+ years of leadership experience in practice or project management
Minimum of 2 years of experience supervising staff, preferably in a healthcare or population health setting
Working knowledge of clinical quality metrics such as HEDIS, NCQA or National Quality Forum
Training in the Model for Improvement (IHI), LEAN, or other process improvement methodologies
Experience working on or with primary care teams
Strong analytical and computer skills, including Microsoft Office (Excel and Power Point)
Flexible and adaptable to change, with the ability to work independently
Demonstrated success working as part of a multi-disciplinary team including communicating and working with providers, nurses, and social workers
Excellent written and presentation skills, with the ability to engage, inspire, and build credibility
Must believe in the work we do with a passion to serve underserved populations in diverse settings
Preferred
Experience working with Epic EHR reporting and Azara DRVS highly preferred
Familiarity with Federally Qualified Health Centers
Benefits
Medical & Dental Insurance
Short & Long-term Disability Insurance
Generous Paid Time Off
Flexible Spending Account
Employee Assistance Program
Fitness Reimbursement
Health Reimbursement Arrangement
Professional Development Opportunities
Travel Reimbursement
Company
Charles River Community Health
Charles River Community Health is an NGO that provides mental healthcare, insurance, wellness, and dental services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.05MKey Investors
MassDevelopment
2022-05-03Grant· $0.05M
Leadership Team
Gerry Byrne
Chief Financial Officer
Company data provided by crunchbase