IS SERVICE DESK ANALYST jobs in United States
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LifeBridge Health · 14 hours ago

IS SERVICE DESK ANALYST

positionBaltimore, MD
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

LifeBridge Health is a dynamic health system redefining care delivery across the mid-Atlantic. The IS Service Desk Analyst will provide Tier-1 support to end users, maintain equipment functionality, and assist with troubleshooting and documentation.

AssociationFitnessHealth CareNon Profit
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H1B Sponsor Likelynote

Responsibilities

Provide support and services to end users of LifeBridge Health's Information Systems
Maintain equipment/end user functionality/productivity
Provide Tier-1 end user support with all relevant Windows operating systems, Microsoft Office and various in-house desktop applications
Provide end user assistance in understanding how to use the tools to complete their functions
Perform preventative maintenance on installed equipment
Provide Tier-1 end user support with hardware issues
Document support outcomes that are beneficial to both the team and the end user
Accurately document problem description/resolution into Help Desk tracking software
Assists in the creation of meaningful documentation on application support
Review system trouble-shooting documentation for completeness, currency and availability and obtains updates as required
Assists in the development of policies and procedures for customer support
Performs analysis for hardware and software inquiries/problems
Diagnose end user problem utilizing support documentation
Analyze end user question/request utilizing departmental standards

Qualification

Windows operating systemsMicrosoft OfficeHelp Desk tracking softwareHardware troubleshootingDocumentation skills

Required

Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field
1-3 years of experience

Benefits

Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job)
Comprehensive health plans
Free parking
Wellness programs

Company

LifeBridge Health

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LifeBridge Health is a regional health care organization based in northwest Baltimore city and Baltimore County.
dateFounded in 1998
location
Baltimore, Maryland, USA
people-size10001+ employees
web-link
http://www.lifebridgehealth.org/

H1B Sponsorship

LifeBridge Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)

Funding

Current Stage
Late Stage
Total Funding
$0.15M
Key Investors
Everytown Community Safety FundU.S. Small Business Administration
2024-10-04Grant· $0.1M
2019-09-29Grant· $0.05M

Leadership Team

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Neil Meltzer
President and Chief Executive Officer
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Chris Panagiotopoulos
Vice President & Chief Technology Officer
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Recent News

Maryland Daily Record
LifeBridge Health taps Hopkins executive as new president and CEO
2025-12-21
Business – Baltimore Sun
LifeBridge Health names Jennifer Nickoles first female CEO, president
2025-12-18
PR Newswire
AMA, Ad Council and Coalition of Health Care Leaders Launch New Effort to Provide Health Care Professionals with Tools to Prevent Firearm Injuries
2025-10-23
Company data provided by crunchbase