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LoanMart · 1 day ago

Motor Vehicle Title Specialist

Van Nuys, CA

Full-time

Onsite

Entry Level

$18/hr - $22/hr

1+ years exp

LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. The Motor Vehicle Title Specialist will ensure that LoanMart is properly listed and released as a lienholder on vehicle title records when customers request an Auto Title Loan, while achieving monthly title acquisition goals and resolving title-related inquiries.

BankingFinanceFinancial Services

Responsibilities

Achieve monthly title acquisition goals, both as an individual and as a team to reduce title delinquencies:

Follow up with customers and third parties to update and obtain as much information regarding title lien statuses

Resolve title-related requests/inquiries/discrepancies for customers, other department members, finance companies and/or the Department of Motor Vehicles

Consult with the Legal Department to identify possible recovery or lien reinstatement opportunities on accounts lacking the proper lien status

Provide detailed documentation of account and/or lien activity utilizing reports and internal systems

Mail documents to customers and third parties

Assist with additional duties as needed

May require driving to local Department of Motor Vehicles to process lien/title requests, pay fees, or pick up or deliver documents to the DMV

Qualification

California DMV Lien processSales experienceTelemarketing experienceCall center experienceProfessional communicationBilingual (English/Spanish)Written communicationAttention to detail

Required

Ability to communicate clearly, concisely and professionally (both verbally and in writing)

Proven ability to produce accurate, error-free administrative work

Consistent record of precision and reliability in administrative tasks

Strong written communication skills for formal and technical audiences

Weekends and overtime as needed to meet monthly performance goals

Must have at least one year of sales, telemarketing or call center experience

Valid driver license, reliable personal vehicle, and valid vehicle insurance

Preferred

Previous experience with California DMV Lien implementation/release process is highly desirable

Bilingual in English/Spanish preferred, but not required

Benefits

Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.

Well-fed employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Catered lunches every Wednesday.

Health matters- We offer top tier medical, dental, vision, plans. Free life insurance and for-purchase supplemental insurance plans are also available.

401(k), Employee Assistance Programs.

Multiple paid time off programs.