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Relief Mental Health · 7 hours ago

Receptionist, Outpatient Behavioral Health

Warren, NJ

Full-time

Onsite

New Grad, Entry Level

$19/hr - $22/hr

Relief Mental Health is a provider of outpatient behavioral health services, and they are seeking a Receptionist to enhance the patient experience. The role involves managing front desk operations, ensuring patient flow, and maintaining data accuracy while providing exceptional customer service and upholding HIPAA compliance.

Health CareMental HealthPsychologyWellness

Responsibilities

Greet patients warmly and professionally upon arrival

Check patients in and verify appointment details

Confirm and update patient demographics and insurance information

Provide and collect required paperwork and assessments

Ensure patients are accurately reflected in internal systems

Thank patients at checkout and provide clear next-step instructions

Collect patient copays, cash-pay balances, and cancellation fees

Communicate outstanding balances discreetly and professionally

Schedule or confirm follow-up appointments based on provider instructions

Monitor voicemail throughout the day and transcribe messages accurately

Route calls and messages to appropriate departments (clinical, billing, operations)

Maintain accurate documentation in the Receptionist Activity Log

Run daily and weekly insurance verifications

Identify and flag inactive insurance plans

Perform next-day patient audits

Review upcoming schedules to identify gaps, errors, or double booking

Conduct appointment confirmation calls/texts

Assist with basic clinical or operational tasks (e.g., scanning paperwork, supporting TMS patients, taking blood pressures)

Maintain a clean, organized, and welcoming front desk and waiting area

Qualification

EHR systemsScheduling platformsCustomer serviceAttention to detailTechnology comfortCompassionate demeanorPatient-centered approachCommunication skillsInterpersonal skillsOrganizational abilities