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Four Seasons Hotels and Resorts · 3 days ago

People & Culture Generalist (P&C)

Miami, FL

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Four Seasons Hotels and Resorts is a global luxury hotel management company dedicated to providing exceptional experiences. The People & Culture Generalist will support the Vice President of People & Culture in executing HR strategies and initiatives across the Americas, acting as a liaison to ensure effective HR operations and support for leadership.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Act as a subject matter resource on People & Culture processes and policies; guide field teams in accessing resources

Provide assistance with reporting, analytics, and presentation materials

Provide administrative support to assist in the recruitment, onboarding, orientation, and development of key positions such as Directors of People & Culture and General Managers and other Planning Committee roles as required

Offer guidance and troubleshoot People & Culture administrative issues across the region

Ensure accurate and timely administration of HR processes in the HRIS: Workday

Serve as administrative immigration liaison between field teams and Immigration Counsel, ensuring timely communication and compliance

Provide administrative support to VP, People & Culture, Area Directors, and functional leads to execute engagement strategies and People & Culture programs, rollouts, and initiatives

Coordinate charitable activities for the Miami corporate office

Administer and distribute the Americas People & Culture weekly communication and provide communication and change management support for business initiatives

Track and organize celebratory events for the People & Culture team (e.g., milestones, birthdays, recognition)

Serve as a primary contact for vendor management

Assist VP, People & Culture with office management and regional meeting logistics, such as helping plan and facilitate quarterly Americas calls, including Townhalls, Legal/Labor updates, and Summits

Administer billing processes for the Americas region

Assist VP People & Culture with annual updates for global People & Culture programs that fall within the Americas region

Track Americas P&C team project deliverables, as well as record and distribute meeting minutes for regional meetings

Manage Service of Process communications and employment verifications

Qualification

HRIS WorkdayHuman Resources supportPeople & Culture strategySHRM-CPMicrosoft SuiteAnalytical skillsVerbal communicationWritten communicationOrganizational skillsInterpersonal skillsProblem-solvingAttention to detail

Required

Bachelor's Degree in related field preferred

SHRM-CP an asset

2-5 years of progressively complex HR operations experience, specifically providing a broad range of Human Resources support to various levels of employees including senior leadership

Professional demeanor with excellent verbal and written communication skills, demonstrating diplomacy and tact

Ability to work independently, exercise sound judgment, and take initiative

Strong organizational and multi-tasking capabilities; able to manage competing priorities under pressure

Exceptional interpersonal skills for effective collaboration with internal and external stakeholders at all levels

Analytical, problem-solving, and decision-making proficiency

High attention to detail with a focus on solutions, results, and continuous improvement

Ability to handle confidential information with discretion

Demonstrated expertise in organization development, People & Culture strategy, talent development, and conflict resolution

Advanced-level knowledge of HRIS: Workday

Strong working knowledge of Microsoft Suite: Teams, Outlook, Excel, CoPilot, PowerPoint

Capable of learning new computer applications quickly