SGS · 5 hours ago
Technical Systems Engineer II
Syracuse-Auburn Area
Full-time
Onsite
Mid, Senior Level
5+ years expSGS is the world's leading testing, inspection and certification company. The Technical Systems Engineer II provides advanced technical support for IT and business-driven projects, coordinating with teams and vendors to implement solutions and manage IT assets.
OutsourcingSkill AssessmentTest and Measurement
Responsibilities
Provides advanced level technical support for business-driven projects and complex technical issues
Provides ‘local onsite’ assistance for employee incident resolution where applicable
Coordinates with other IT teams and vendors to implement and manage IT operational technologies including: Resolution of network connectivity issues and outages; Coordination and installation of physical IT assets; Data acquisition in support of company projects during mergers and acquisitions; Site surveys, assessments, and other documentation; vendor technologies
Responsible for the resolution of escalated incidents and issues of higher difficulty
Responsible for physical inventory, tracking, and monitoring of IT assets
Provide statistics and KPI reports to management as requested
Trains, coaches or assists less experienced team members as needed
Adheres to internal standards, policies and procedures
Performs other duties as assigned
Qualification
Required
Associate degree in Information Technology or related discipline
5+ years' support experience in a corporate environment
Experience performing hardware and software troubleshooting and break-fix/repair
Experience in IT technical role providing customer service in a multi-site environment
English – Intermediate level proficiency
Mathematical Skills: Intermediate level proficiency
Reasoning Skills/Abilities: Advanced level
Strong customer service orientation
Strong verbal and written communication skills
Strong analytical, reasoning and problem-solving skills
Excellent time management skills
Ability to prioritize daily activities
Ability to work independently in a fast-paced environment
Knowledge and experience in IT Support and Operations: End-user Hardware, software and OS, Server hardware, software, OS and protocols, Active directory access and permissions, Troubleshooting and configuration of networking appliances, Mobile device support
Preferred
Bachelor's Degree or equivalent combination of education and experience
Information Technology Infrastructure Library (ITIL) certificate or Project Management Professional (PMP) certificate
French and/or Spanish
Benefits
Health: Medical, dental and vision insurance, life insurance, employee wellness programs
Wealth: Competitive pay, 401(k) with company match (immediate vesting upon enrollment), employee referral program
Happiness: Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
Work-Life Balance: Paid-time off (vacation, sick, company holidays, floating holidays, volunteer time)
Company
SGS
SGS is the inspection, verification, testing and certification company.
10001+ employees
H1B Sponsorship
SGS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (9)
2023 (13)
2022 (15)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-04-12IPO
Leadership Team
David Schramm
Operations Manager
Janet Vergis
Board Director
Recent News
2026-01-07
Company data provided by crunchbase