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Inabia Solutions and Consulting, Inc. · 17 hours ago

NOCC Level III

Ridgeland, WA

Full-time

Onsite

Mid Level

4+ years exp

Inabia Solutions and Consulting, Inc. is seeking an experienced NOCC Level III professional to manage the ticket queue and ensure timely resolution of network and system issues. The role involves troubleshooting outages, preparing reports, and providing Tier II support while mentoring junior technicians.

ConsultingInformation TechnologyStaffing Agency

Growth Opportunities

Responsibilities

Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner

Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues

Perform additional duties as assigned

Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately

Investigate outage logs and help determine root cause for service interruptions

Help prepare outage reports for NOCC Supervisor and/or NOCC Manager

Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages

Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders

Assist with training, onboarding, and mentoring of junior NOCC Technicians

Qualification

Telecommunications technologyRouter/Switch knowledgeRouting protocolsNetwork Operations experienceG-PON knowledgeCCNA certificationIPv4/IPv6 knowledgeOSI model understandingLeadership skills

Required

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required

Minimum 4 years related experience in specific area or equivalent

Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)

Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent

Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Preferred

Some work experience in a Network Operations Control Center or as a technician installing testing and maintaining systems in the telephony and/or wireless industry preferred

Experience with IPv4 or IPv6 network and IP routing

Strong understanding of routing protocols such as OSP, BGP, ISIS

Strong understanding of the OSI model

Strong understanding of router/switch from Cisco, Juniper, Nokia or Equivalent

Strong understanding of Gigabit Passive Optical Networks (G-PON) preferred

CCNA (Cisco), CCNP (Cisco) or NSR 1 (Nokia) NSR 2 (Nokia) etc. certification