Overhead Door Corporation · 13 hours ago
Technical Service Representative
Lewisville, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expOverhead Door Corporation is seeking a Technical Service Customer Care Representative I to provide entry-level technical support for their products. The role involves assisting customers and installers with product information, troubleshooting, and installation questions while developing product knowledge and skills under the guidance of experienced team members.
Building MaterialManufacturingProduct Design
Responsibilities
Work with customers to provide support on technical issues, including but not limited to product information, troubleshooting, and installation question/ issues
Provide customer support through inbound and outbound calls and/or emails
Log customer interactions and issues into CRM accurately
Learn and interpret basic product manuals and installation guides
Provide troubleshooting for door systems, operators, sensors, and control panels
Guide installers and dealers through proper installation and setup procedures
Escalate and document recurring product issues for continuous improvement
Other duties may be assigned as needed by manager
Occasional off-hours support may be required based on scheduling or during major installations or time-sensitive
Qualification
Required
A minimum of 0-2 years of work experience required
High school diploma or GED required; technical coursework is a plus
Willingness to learn and grow product lines and technical skills
Basic computer skills and CRM usage
Proficient with technical documentation and product specs
Ability to read schematics, installation diagrams, and wiring instructions
Strong communication (written and verbal) skills and ability to effectively troubleshoot
Strong customer service and conflict resolution skills in high-pressure environments
Ability to manage time and priorities in a fast-paced environment
Interpersonal and focus on the Customer Experience
Preferred
Associate's degree in engineering or equivalent technical training
1–2 years of customer service or tech support experience. Ideally in the door industry or related fields (mechanical/electrical)
Technical certification or trade license (e.g., journeyman electrician, access control certification, etc.)
Experience with field diagnostic tools (multimeters, lift equipment, mobile field service software)
Field service experience
Company
Overhead Door Corporation
Overhead Door Corporation is a manufacturer of doors and openers for residential, commercial, and industrial sectors.
1001-5000 employees
H1B Sponsorship
Overhead Door Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (6)
2023 (18)
2022 (30)
2021 (4)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Kelly Terry
President and CEO
Recent News
Google Patent
2025-05-06
Google Patent
2025-05-06
Google Patent
2025-05-06
Company data provided by crunchbase