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Union Bank & Trust · 7 hours ago

Application Support Specialist 2

Lincoln, NE

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Union Bank & Trust is seeking an Application Support Specialist 2 responsible for providing in-house technical system support for end users of the bank’s information systems. The role involves overseeing the performance of banking software applications, managing support tickets, and participating in project initiatives to ensure successful delivery.

Financial Services

Culture & Values

H1B Sponsor Likely

Responsibilities

Perform end user software support for banking software applications via phone, email, as well as onsite

Oversee the daily performance of banking software applications while answering end user inquiries regarding computer software operation to resolve issues by reading technical manuals, vendor support, or conferring with users

Provide leadership and direction with other departments to ensure successful implementation and support. Prioritize and validate customer needs and request for product changes and enhancements

Manage support ticket requests from front line support that have been escalated. After researching these support tickets escalate to vendor support as needed

Complete change management requests and represent changes in accordance with change management policies and procedures. Involved in modifying and executing company policies that affect immediate operations and may also have company-wide effect

Research and analyze basic and complex issues surrounding the processes and systems of an organization. Make recommendations surrounding improving processes, efficiency, and practices. Simulate and test process improvements. Communicate changes to business units and may provide training

Troubleshoots and develops technical solutions related to software, independently or as a team. Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to the appropriate resources

Project implementer for some small to medium project initiatives and releases implemented by business units while ensuring predictable, consistent, and success project delivery. Actively participate with product development teams to define product requirements

Confer with clients regarding the nature of the information processing or computation needs of a computer program is to address. Determine the functionality of some pre-developed application packages and adapt them to a user environment

Develop and maintain a full understanding of banking software applications and stay abreast of relevant industry trends and best practices

Test, maintain and monitor computer and application server programs and systems, including coordinating the installation of computer programs and systems

Understand and adhere to all bank policies, laws, and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required

Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies

Regular and reliable attendance is an essential function of this position

Perform other job-related duties or special projects as assigned

Qualification

Loan Origination experienceVendor management experienceMicrosoft WordMicrosoft ExcelOrganizedIndependent with team orientationProblem solvingEffective communicationDetail-orientedAdaptabilityFlexibilityTime management

Required

2-3 years Loan Origination/Operations/Servicing/Training experience required

Proficient in Microsoft Word, Excel and in working with other financial system software

Proven ability to understand complex business and technical concepts

Hands on vendor management experience as it relates to support for issue management and escalation

Preferred

Adaptability and flexibility in a dynamic, fast-paced environment

Problem solver

Effective communicator

Organized and detail-oriented

Independent with a team orientation

Time efficient in managing multiple projects

Company

Union Bank & Trust

Most banks offer similar services. It’s how those services are delivered and how the bank treats you as an individual that sets it apart.

Founded in 1917

Lincoln, Nebraska, US

1001-5000 employees

http://www.ubt.com

H1B Sponsorship

Union Bank & Trust has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (2)

2020 (1)