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Shimadzu Medical Systems USA · 6 hours ago

Field Service Engineer

San Angelo, TX

Full-time

Onsite

Mid Level

3+ years exp

Shimadzu Medical Systems USA is a company focused on providing service support for medical equipment. The Field Service Engineer will be responsible for maintaining, repairing, and installing medical equipment at customer sites while ensuring high standards of performance and customer service.

Health CareManufacturingMedicalMedical Device

Responsibilities

Provides service support to customers through maintaining equipment located at customer site by performing the maintenance, repair, and installation

Services mobile, general radiographic, R&F, DR, and cardiovascular equipment by providing diagnostic maintenance, repairs, and installation. Perform independently in both routine and complex tasks

Completes all administrative duties in a timely, accurate, and professional manner. This includes but is not limited to: service ticket completion and submission, time card completion and submission, expense reporting, site log reporting, parts inventory management, FDA reporting, radiation badge compliance, tools & test equipment care and maintenance

Exercises budgetary responsibility and integrity regarding use of replacement parts and other matters that would have a financial impact on company and service profitability

Assists other field service engineers with workload and must also be available for call in and travel for training as required

Consistently work with end users and utilizes all available resources to troubleshoot a problem and be able to identify solutions in a timely manner

Assists the sales department in identifying service sales opportunities, i.e., service agreements, contracts, new business opportunities

Shares knowledge with co-workers and participates in a team environment to achieve assigned objectives

Maintains a strong standard of performance by ensuring a low percentage of repeat calls, executes timely completion/follow up, seeks additional assignments, follows manufactures recommended procedures, demonstrates reliability/consistency of work performed, and plans the work schedule

Demonstrates behaviors consistent with the Company’s Vision, Mission and Values in all interactions with customers, co-workers and suppliers

Complies with all customer and company policies, procedures, and safety standards

Performs all duties in a professional and courteous manner, respects customer’s needs and patient privacy

Qualification

DR detectors installationRadiographic Medical Imaging EquipmentBasic electrical troubleshootingDICOM knowledgeMechanical aptitudeMicrosoft Windows applicationsNetworking skillsQuality customer serviceOrganization skillsTime management skills