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The Dollywood Company · 7 hours ago

Catering Sales Manager - Dollywood Resorts - Exempt

Mountain City, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

The Dollywood Company is a leading destination in the Great Smoky Mountains, creating memorable experiences at Dollywood Parks & Resorts. They are seeking a Catering Sales Manager who will be responsible for the overall catering sales success across the Dollywood Resorts campus, focusing on generating business and managing event details.

Amusement Park and ArcadeHospitalityResorts

Responsibilities

Prospect, negotiate and generate definite business working through the appropriate hospitality channels such as phone calls, sales system data base on past business/existing maintenance accounts, daily follow up with RFP requests through CVENT and direct internal channels, referrals, event follow up, and other means to find qualifying business for the resorts

Responsible for planning, executing and managing all the details for each meeting/event booked

Finalize BEO’s and resumes and attend weekly BEO meeting with operational departments

Attend hospitality related industry events specifically to identify new potential business

Plan and conduct site visits with clients that best represent and showcases our resorts and overall brand

Actively participate with industry (SMWA, Wedding Professional, NYP) and local organizations to generate leads for the resort

Daily communication with key accounts, decision makers to identify future business for both resorts. Engage in relationship building with those accounts to ensure proper follow up on an ongoing basis

Respond to all inquiries in a timely matter and ensure the client receives the best customer care that exceeds their expectations

Assist with the development of key action plans that align with our overall core values and sales and catering goals

Attend daily, weekly and monthly department meetings and participate in other resort core culture events

Prepare weekly report to highlight sales activities and review with the team to ensure set goals are met. Track monthly production towards quarterly catering sales goals set forth by the Area Director of Sales

Has a thorough understanding of resort facilities & amenities, Dollywood Park offerings and ability to effectively communicate the entire brand experience to potential clients. Conduct tours of property to potential guests/clients and entertain them on property during site inspections and pre-planning trips when appropriate. Complete required site forms to alert the hotel of the tours

Able to access and understand internal sales system (delphi.fdc), and Salesforce

Maintain current knowledge of comp set, changes in the market/area to best position our resorts to the clients

Able to work in a team environment, share best practices, train, encourage and support our hosts

Communicate effectively with our resort team, especially food & beverage, event technology, and operational departments to ensure the success of each group booked

Conduct meet and greet with clients and coordinate handover to Director of Banquets and/or Banquet Manager

Collaborate with catering and sales team to develop marketing plans, budget analysis and menu

Assist marketing through monthly/weekly updates of wedding websites and social media with photographs, testimonials, and special promotions

Conduct post-event evaluations to determine how future events could be improved

Qualification

Catering sales experienceCRM system proficiencyEvent planning skillsSalesforce knowledgeCommunication skillsCustomer serviceFinancial acumenTeam collaborationProblem-solving skillsTime management

Required

Minimum two (2) years of upscale hotel and resort catering sales preferred but not required

Good working knowledge of Word, Excel, Outlook, Power Point, and CRM system preferred

Must possess strong communication, listening, facilitation and problem-solving skills, computer skills and financial acumen

Able to analyze, forecast data, and make judgments to ensure proper business is booked

Driver's license and an acceptable driving record required

Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must have professional appearance with good personal hygiene

Must promote and support a 'team' work environment by cooperating and helping co-workers

Must be able to be productive in a fast-paced environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Able to get along with other employees to work out problems and resolve conflicts

Able to comprehend instructions and retain information

Able to perform duties consistently while creating a safe and secure environment for hosts and guests

Able to be flexible and handle frequent changes in priorities

Able to add, subtract, multiply and divide with accuracy

Able to communicate effectively with Guests and Hosts using approved methods of communication

Able to tolerate various temperatures while working outdoors

Must successfully complete a background check including motor vehicle and pre-employment drug screen

Able to meet the physical demands of the job

Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting

Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces

Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions

Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors

Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods