Riverside Health · 4 days ago
Office Assistant RMG
Grafton, VA
Full-time
Onsite
Entry Level
1+ years expRiverside Health is a healthcare provider located in Grafton, Virginia, seeking an Office Assistant to enhance patient services. The role involves managing patient registrations, scheduling appointments, and ensuring accurate insurance information while delivering exceptional customer service.
Health CareHospitalMedical
Responsibilities
Ensures all patients' registration and demographics information is correct and updated as needed
Completes check-in and check-out in a timely manner
Collects payments from patients regarding appointments, forms, or past due balances
Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation
Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc
Promotes the Riverside Care Difference through exceptional customer service
Greets all participants to the practice with immediate acknowledgment with eye contact and smile
Manages patient expectations with clear explanations
Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline
Practices warm transfer and proper on-hold techniques
Maintains referrals and insurance information
Obtains referrals or schedules referrals upon receipt from referring location
Ensures referrals are attached with an approved insurance authorization
Obtains insurance authorizations as necessary
Recommends to practice manager any process improvements needed to improve quality of service
Maintains appearance and cleanliness of the reception area
Actively engages in team huddles and staff meetings
Qualification
Required
High School Diploma or GED, Minimum
Preferred
1 year Medical Office experience
Company
Riverside Health
Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, wellness centers, etc.
5001-10000 employees
H1B Sponsorship
Riverside Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-11Corporate Round
Leadership Team
L. Shawn Nelson
AVP Finance & CFO, Lifelong Health
Frankye Myers, MSN, RN, NE-BC
Senior Vice President / System Chief Nursing Officer
Recent News
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2025-12-05
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