Specialized Recruiting Group - Grand Rapids · 1 week ago
Aerospace Customer Success Manager
Mason, OH
Full-time
Onsite
Mid, Senior Level
$90K/yr - $90K/yr
5+ years expSpecialized Recruiting Group is seeking an Aerospace Customer Success Manager to work in Mason, OH. The role involves serving as the primary point of contact for OEM customers, ensuring timely communication and issue resolution while building strong customer relationships.
EmploymentRecruitingStaffing Agency
Responsibilities
Serve as the primary point of contact for OEM customers from quote through shipment, ensuring timely communication and issue resolution
Build and maintain strong OEM customer relationships while driving performance in quoting, quality, and delivery
Act as the customer's voice internally, leading cross-functional collaboration to resolve order, quality, and performance issues
Analyze customer feedback and performance data to identify trends and drive continuous improvement
Maintain accurate order and shipment data in the ERP system and provide regular status updates
Qualification
Required
5-7 years of experience in account management or customer support
Bachelor's degree in business, communications, or a related field
Experience in Industrial B2B environments, preferably aerospace or manufacturing
Strong communication, relationship-building, and conflict-resolution skills
Proficiency in MS Office (especially Excel) with the ability to manage multiple priorities effectively
Company
Specialized Recruiting Group - Grand Rapids
Specialized Recruiting Group of Grand Rapids, MI, is a professional and executive search firm with expertise in human resources, accounting & finance, supply chain, engineering, operations, sales/marketing, and non-profit positions.
Founded in 1983Grand Rapids, Michigan, USA
11-50 employees
Funding
Current Stage
Early StageRecent News
Google Patent
2025-06-06
Company data provided by crunchbase