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CampusPoint · 4 days ago

Field Service Technician

Seattle, WA

Contract

Onsite

New Grad, Entry Level

$26/hr - $28/hr

CampusPoint is a company that provides on-site technical support for clients. The Field Service Technician will troubleshoot hardware, software, network, and infrastructure issues while delivering exceptional client service and documenting all work in the ticketing system.

CommunitiesEducationLocation Based ServicesSocial Media

Responsibilities

Travel to client sites to provide technical support, including troubleshooting desktops, laptops, servers, network devices, printers, APs, and conference room systems

Support a variety of business applications, including accounting, CRM, and productivity software, as deployed by clients

Handle high-priority client requests independently, performing ad-hoc troubleshooting under pressure

Execute scheduled tasks while remaining flexible to address spontaneous client needs during onsite visits

Update tickets accurately and promptly, including tasks completed, findings, and next steps

Communicate proactively with Dispatch and clients regarding timing, scope changes, or delays

Assist System Engineers with deployments or projects as required, following detailed instructions closely

Maintain a professional demeanor, appearance, and attitude when interacting with clients

Stay organized and efficient, managing time effectively between appointments and tasks

Perform other related duties as assigned

Qualification

IT knowledgeNetwork troubleshootingDesktop supportCustomer serviceCommunication skillsInterpersonal skillsFlexibilitySelf-starterTeam collaboration

Required

Valid driver's license with access to a personal vehicle

Strong customer service, communication, and interpersonal skills; ability to interact with diverse clients and personalities

Proactive, flexible, and adaptable in fast-paced, changing environments

Self-starter with a positive, professional attitude

Ability to work independently, prioritize tasks, and collaborate effectively within a team

IT knowledge, including desktop support, hardware, server infrastructure, network troubleshooting, and cloud technologies

Company

CampusPoint

Campuspoint is a social network that enables local students and graduates to connect with employers.

Founded in 2002

Seattle, Washington, USA

2-10 employees

http://www.campuspoint.com

Funding

Current Stage

Early Stage

Leadership Team

Griffith Owen

CEO

Sandra Owen

Chief Operations Officer

Company data provided by crunchbase