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Chino Commercial Bank · 1 day ago

Merchant Services Representative

Ontario,CA,US

Full-time

Onsite

Mid Level

3+ years exp

Chino Commercial Bank is seeking an Experienced and Qualified Merchant Services Representative who is passionate, driven, and collaborative. The role involves supporting the Merchant Services department, ensuring efficient operations, and maintaining compliance with various standards while providing excellent customer service.

BankingFinanceFinancial Services

Responsibilities

Work closely with everyone in Bankcard Services and assist with the Bank’s merchant services strategy including revenue and expenses and year-over-year growth

Build, configure, set up, deliver, and install gateway and equipment for merchants

Receive, review, underwrite, compile necessary documents and signatures from merchant applications for boarding and approval process

Provide technical support and answer customer phone calls

Review daily risk reports for potentially fraudulent activity and communicate with merchants to confirm and verify suspicious, large, or unusual transactions

Receive and review daily account reports from processor and from the cards brands; reconcile differences and balance the settlement account daily with interchange fees, wires, NACHA file, etc

Strip transactions when needed as required by the merchant before going out for settlement. Post necessary daily positing to balance the settlement account and keep necessary data updated and correct

Monitor merchants' portfolio and their PCI status on a consistent basis. Provide support and help merchants get PCI complaint by assisting with all aspects of the PCI compliance process (merchant profile, SAQ, quarterly scan, and ASV submission)

Play an important role in the development and growth of staff through excellent communication skills, both verbal and written

Use cost analysis tools customized to Bank requirements for residual income and subsequent presentation of pricing, product and service offerings to prospective merchant clients. Completes application and boarding documentation, boarding of accounts and coordination of equipment and/or services to clients

Acts as a subject matter expert in products and services and is capable of articulating the product’s features, functions and benefits to various audiences, i.e. internal employees, clients and industry contacts

Source and develop prospects and potential clients and secure business banking services and product sales

May perform routine and intermediate branch and customer service duties

Assists in answering telephones and directs callers to proper Bank personnel

Provides effective customer service and assists in resolving problems within given authority

Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority

Records, files, scans, updates information and sorts reports as required

May type routine letters, reports and forms

Maintains files; copies and faxes documents

Qualification

Merchant services strategyPCI complianceBusiness banking productsTechnical supportCustomer serviceSpanish languageEffective communicationOrganizational skillsTime management

Required

High school diploma or general education degree (GED); three (3) or more years of related experience and/or training; or the equivalent combination of education and experience

Work related experience should consist of a financial institution customer service and cash handling background

Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related

Intermediate experience, knowledge and training in business banking products and branch operation activities, terminology and products and services

Intermediate knowledge of related state and federal banking compliance regulations, and other Bank operational policies

Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs

Intermediate typing skills to meet production needs of the position

Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner

Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, compose correspondence, and speak clearly to customers and employees

Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations

Effective organizational and time management skills

Ability to work with general supervision while performing duties

Current California driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities