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AlayaCare · 6 hours ago

Senior Implementation Specialist

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

AlayaCare is a fast-growing SaaS company focused on transforming home healthcare. The Senior Implementation Specialist plays a critical customer-facing role in delivering best-in-class SaaS implementations, ensuring successful project execution, and driving customer adoption of the AlayaCare platform.

Health CareHome Health CareHospitalSaaSSoftware

Responsibilities

Be responsible for Delivery phase of customer implementations, taking over from the Consulting-led Discovery

Collaborate and engage during consulting handoff for smooth and efficient transition; including identifying risks during delivery-led engagements, collaborating with Professional Services Consultants to develop and deploy a mitigation strategy

Provide input to and execute project plans, working with customers to elicit and understand their processes and goals

Responsible for project progress, ensuring that scope is adhered tracked regularly across deliverables; review release notes and product updates to ensure that your projects and project plans are up to date

Develop customer-specific training plans focused on maximizing adoption and deliver on-site and remote training to customer trainers and end users

Facilitate customer set up in AlayaCare University and monitor customer engagement and progress resolving any questions

Execute high-quality workflow reviews, using knowledge of AlayaCare platform and customers’ businesses to ensure alignment

Be accountable for successful customer product adoption, measured through product utilization

Focus on achieving high customer satisfaction scores for Delivery components

Gain and maintain specific product and market specializations to further drive value on projects

Facilitate customer set up in AlayaCare University and monitor customer completion of courses

Contribute to continued development of the Delivery team, providing upskill opportunities on areas of specialization (e.g. US Home care market, Revenue Cycle Management, Clinical Best Practices)

Maintain up-to-date knowledge of and compliance with internal processes and procedures

Travel will be required

Qualification

SaaS implementationsCustomer trainingProject managementPost-acute care experienceProject tools proficiencyAnalytical skillsCommunicationOrganizational skillsProblem-solving