Nestmed · 9 hours ago
Healthcare SaaS Implementation Specialist
United States
Full-time
Hybrid
Mid Level
$100K/yr - $120K/yr
3+ years expNestmed is an AI documentation platform focused on improving home health care efficiency. They are seeking an Implementation Specialist to lead clinician onboarding and training, ensuring effective use of their platform through engaging sessions and support during customer implementations.
Hospital & Health Care
Responsibilities
Lead virtual and on-site training for clinicians and office staff
Provide 1:1 and small-group coaching as needed
Deliver train-the-trainer sessions and support go-lives
30-40% travel to customer sites for implementations and field support
Build trust with clinicians and understand workflow challenges
Identify and address adoption barriers
Monitor usage and follow up with low-engagement users
Gather feedback to improve training and product experience
Partner with CS on planning, readiness assessments, and milestones
Track training completion and clinician feedback
Identify at-risk implementations and escalate proactively
Deliver post–go-live reinforcement training
Share frontline insights with Product, Engineering, and CS
Highlight product friction and feature requests
Contribute to customer success stories and case studies
Qualification
Required
3+ years in training, teaching, or education (healthcare preferred)
Strong presentation and communication skills
Comfortable learning new technology quickly
Empathetic, patient, and energized by helping others learn
Self-starter who thrives in a fast-paced startup
Willing to travel 30–40% (U.S.)
Preferred
Experience training clinicians on EMR/EHR or clinical software
Home health or hospice experience
Background in instructional design or adult learning
LMS or training platform experience
Company
Nestmed
Nestmed is the leader in AI documentation for home health.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase