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AMETEK · 1 day ago

Senior Inside Sales Representative

Huntsville, AL

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $90K/yr

2+ years exp

AMETEK is a leading global provider of industrial technology solutions, and they are seeking a Senior Inside Sales Representative to enhance customer satisfaction by addressing customer requirements and collaborating with various internal teams. The role involves providing exceptional customer service, managing lead follow-up activities, and utilizing Salesforce CRM for accurate sales forecasting and reporting.

ElectronicsManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Provide exceptional customer service in order to meet customer needs to include ordering assistance, quotes, pricing, and all other support regarding product and product delivery

Interfacing with customer on all issues including shipping, price changes, parts and component changes, and performing needs analysis to anticipate upcoming NPIs

Knowledge of export classification and required documentation

Think critically and strategically in order to identify solutions to customer issues

Utilize applicable software programs (SALESFORCE, SAP, SMARTSHEET, FLOWFORMA) in order to ensure accurate sales data

Communicate effectively with customers and other team members, both verbally and in writing

Prioritize tasks in an ever-changing environment

Develop and maintain successful relationships with customers

Maintain knowledge of current and emerging products and services

Prepare customer quotes and provide follow up support

Lead creation and follow-up

Pipeline Forecasting and management

Work with Finance, Operations, and Supply Chain teams to resolve customer issues and order fulfillment delays

Qualification

Salesforce CRMSAPPipeline ManagementAdvanced ExcelCustomer ServiceRelationship ManagementCommunication SkillsCritical ThinkingAttention to Detail

Required

Provide exceptional customer service in order to meet customer needs to include ordering assistance, quotes, pricing, and all other support regarding product and product delivery

Interfacing with customer on all issues including shipping, price changes, parts and component changes, and performing needs analysis to anticipate upcoming NPIs

Knowledge of export classification and required documentation

Think critically and strategically in order to identify solutions to customer issues

Utilize applicable software programs (SALESFORCE, SAP, SMARTSHEET, FLOWFORMA) in order to ensure accurate sales data

Communicate effectively with customers and other team members, both verbally and in writing

Prioritize tasks in an ever-changing environment

Develop and maintain successful relationships with customers

Maintain knowledge of current and emerging products and services

Prepare customer quotes and provide follow up support

Lead creation and follow-up

Pipeline Forecasting and management

Work with Finance, Operations, and Supply Chain teams to resolve customer issues and order fulfillment delays

The ideal candidate will have a passion for sales and the ability to think critically and strategically

Extensive knowledge and use of SAP

We are looking for a candidate who has a minimum of two years of sales support experience, as well as a working knowledge of applicable software programs

Has excellent communication skills, both verbal and written, and be able to prioritize tasks in an ever-changing environment

Advanced Excel knowledge

Proficiency in Salesforce CRM for lead management, sales forecasting, and reporting

Strong business judgment and ethical work habits

Ability to interact in a positive and professional manner and to develop and maintain strong working relationships with co-workers, supervisor, vendors, and customers

Strong attention to detail and focus on quality and accuracy

Customer focused and results oriented

Looks for ways to continuously improve and promote quality

Makes decisions in a timely manner, includes appropriate people in decision-making process, exhibit sound and accurate judgment

Ability to work well under pressure, multitask and meet deadlines. Looking for a hands-on individual with the ability to see the big picture