Surgery Partners, Inc · 8 hours ago
Patient Service Representative
Layton, Utah, United States
Full-time
Onsite
New Grad, Entry LevelSurgery Partners, Inc is seeking a Patient Service Representative to ensure overall customer satisfaction and assist patients with their needs. The role involves greeting patients, handling calls, scheduling appointments, and managing patient information efficiently and confidentially.
Health CareHospitalMedicalMedical DeviceWellness
Responsibilities
Ensure overall total customer satisfaction
Greet patients in a courteous and professional manner
Answer all incoming calls in a courteous and professional manner
Respond to the patients’ needs or direct them to the appropriate person for assistance
Take detailed messages and confirm the appropriate people receive them
Obtain overall operational knowledge of the center in order to assist in the triage process
Have insurance knowledge, i.e., be aware that HMO patients need a referral for each visit and which insurances the center accepts
Ensure that patients’ needs are handled in a timely and efficient manner
Ensure that benefit verification and pre-certification is completed for each scheduled case
Schedule patients into the billing system immediately upon receipt of the information from the surgeon offices
Prepare new chart including a copy of the insurance card(s), demographic information sheet, any referrals and obtain any signatures on center required paper work
Established patients – verify demographic and insurance information at each visit
Have knowledge of CPT-4 and ICD-9 coding, as well as the changing Medicare and Medicaid regulations and guidelines
On the day of surgery, enter patient charges, payments and approved discounts into the billing system
Collect unmet deductibles, coinsurance, co-payments and outstanding past due patient balances on the day of surgery
Ensure that paperwork processing is confidential, efficient and timely
Balance out at the end of day and perform necessary End of Day process for the center
Pull patient charts for the next day’s appointments by the end of the current day
File all charts by the end of the day
Open and distribute all incoming mail and packages in accordance with policies and procedures
Maintain a neat and orderly workspace and an adequate supply of charts, forms and tools to perform the job
Maintain strictest confidentially of all information related to medical records, communication between staff and the patient as well as any events surrounding the patients’ treatment
Perform all other duties as assigned
Qualification
Required
Ensure overall total customer satisfaction
Greet patients in a courteous and professional manner
Answer all incoming calls in a courteous and professional manner
Respond to the patients' needs or direct them to the appropriate person for assistance
Take detailed messages and confirm the appropriate people receive them
Obtain overall operational knowledge of the center in order to assist in the triage process
Have insurance knowledge, i.e., be aware that HMO patients need a referral for each visit and which insurances the center accepts
Ensure that patients' needs are handled in a timely and efficient manner
Ensure that benefit verification and pre-certification is completed for each scheduled case
Schedule patients into the billing system immediately upon receipt of the information from the surgeon offices
Prepare new chart including a copy of the insurance card(s), demographic information sheet, any referrals and obtain any signatures on center required paper work
Established patients – verify demographic and insurance information at each visit
Have knowledge of CPT-4 and ICD-9 coding, as well as the changing Medicare and Medicaid regulations and guidelines
On the day of surgery, enter patient charges, payments and approved discounts into the billing system
Collect unmet deductibles, coinsurance, co-payments and outstanding past due patient balances on the day of surgery
Ensure that paperwork processing is confidential, efficient and timely
Balance out at the end of day and perform necessary End of Day process for the center
Pull patient charts for the next day's appointments by the end of the current day
File all charts by the end of the day
Open and distribute all incoming mail and packages in accordance with policies and procedures
Maintain a neat and orderly workspace and an adequate supply of charts, forms and tools to perform the job
Maintain strictest confidentiality of all information related to medical records, communication between staff and the patient as well as any events surrounding the patients' treatment
Perform all other duties as assigned
Benefits
Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life Insurance
PTO
401(k) retirement plan with a company match
And more!
Company
Surgery Partners, Inc
Surgery Partners is a leading operator of surgical facilities and ancillary services with more than 180 locations nationwide.
Founded in 2000
10001+ employees
H1B Sponsorship
Surgery Partners, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.57BKey Investors
Bain Capital Private Equity
2025-12-11Post Ipo Debt· $425M
2024-03-26Post Ipo Debt· $800M
2022-11-21Post Ipo Equity· $800M
Leadership Team
Kevin Hockenson
Group Chief Executive Officer
Nigel Musgrove
Chief Technology Officer
Recent News
2025-12-12
2025-12-11
2025-12-09
Company data provided by crunchbase